NCDHHS COVID-19 Testing and Therapeutics Team


Have Questions? We are still here to help.

The COVID-19 Testing and Therapeutics Inquiry Intake Form is no longer active. Please email all inquiries, issues, and feedback to covid19testingandtreatments@dhhs.nc.gov

Please type n/a if this does not apply

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What is the nature of the inquiry or issue?*
Active Testing Order - Which of the following do you need assistance with?*
What would do you need to change?*

Please submit this form and a team member will contact you with your test order details

You will receive a response within 48 hours with additional details regarding your test order.

Please submit this form to receive COVID-19 Testing Supplies information and resources

Based on your selection in the previous question, you will receive an email with information, resources, and/or relevant links regarding COVID-19 testing supplies and NC DHHS Testing Programs.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Testing team to contact you, please view the instructions in the email mentioned above.


Thank you.

Complete the NC DHHS Testing Site Information Form linked below to make changes to the Locator Tool

NCDHHS has developed a location site finder tool that enables recipients to find locations offering COVID-19 testing services. This tool is embedded on the NCDHHS website.


If you need to update, add, or remove your location from the website, please fill out the NC DHHS Testing Site Information Form

Street, City, State ZIP

Community Access Point (CAP) Program - Which of the following do you need assistance with?*

Please submit this form to receive CAP Program information and resources

Based on your selection in the previous question, you will receive an email with information, resources, and/or relevant links regarding the CAP program.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Testing team to contact you, please view the instructions in the email mentioned above.


Thank you.

What is the nature of the inquiry or issue?*

Please submit this form to receive COVID-19 Treatments information and resources

Based on your selection in the previous question, you will receive an email with information, resources, and/or relevant links regarding your inquiry.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

Are you a registered provider with an active HPOP Account?*

Please submit this form to receive instructions for ordering COVID-19 Treatments

You will receive an email with detailed instruction for ordering COVID-19 Treatment and accessing the request forms.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

Please submit this form to receive instructions for registering and ordering COVID-19 Treatments

You will receive an email with detailed instruction on registering as a COVID-19 Treatment Provider ordering COVID-19 Treatment.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

Treatment Allocations and Ordering - Which of the following do you need assistance with?*

If none of the options apply, select "other"

Please contact AmerisourceBergen for issues regarding treatment shipments

If you order was destroyed in transit, you must contact AmerisourceBergen at c19therapies@amerisourcebergen.com to request a replacement shipment. You will need to provide the specific order number (found in HPOP for the shipment in question).


If the information provided above does not resolve your issue please select the "Other" option in the previous question to provide additional details regarding your issue.


Thank you.

Please provide a description of the changes you wish to make to your allocation request. After you submit this form, a member of the NC DHHS COVID-19 Treatment team will make the requested changes and notify you when complete.


Please use the following format in the box below (you can copy and paste and edit the areas highlighted in yellow):


To Update a Request: "I need to change my current request for (Current Quantity Requested) courses of (Current Product Requested) to (Detail Requested Change)"


To Cancel a Request: I need to cancel my pending request for (Current Quantity Requested) courses of (Current Product Requested)

Please submit this form to receive instructions for viewing allocation requests and order status

You will receive an email with detailed instructions to view allocation requests and order status.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

HPOP Account Inquiry Category*
Please check your junk or spam folder for the activation email. Did this resolve your issue?

Please submit the form and a team member will re-send the activation email.

When the new activation link is sent, you will receive a email letting you know to monitor your inbox. Please check you junk/spam inbox if you have not received the new activation link within 24 hours.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

Please submit the form to receive instructions for updating HPOP account information

You will receive an email with detailed instructions and resources for updating HPOP account information.


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

If you are unable to sign-in to your HPOP Account, please email hpop.support@hhs.gov for assistance

The new link for HPOP sign-in as of June 20, 2023 is https://hpop.hhs.gov/


If you need help signing in, please email hpop.support@hhs.gov


If you are experiencing a different issue, please go back to the previous question and choose the appropriate option

Please submit this form to receive information regarding the COVID-19 Treatments reporting process

You will receive an email with information and detailed instructions regarding COVID-19 Treatments Administration and Inventory Reporting


If the information and/or resources provided do not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.

Urgency*

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Drag and drop files here or

Thank you for contacting the Testing and Treatments Team. Please submit this form when complete.

If you need to inquire about another topic or issue, you will be redirected to a blank form after pressing submit.

Please submit this form to receive Test to Treat Information and registration instructions

You will receive an email with information regarding Test to Treat and how to register.


If the information provided does not answer your inquiry and you would like for a member of the NC DHHS COVID-19 Testing and Treatment team to contact you, please view the instructions in the email mentioned above.


Thank you.