Monroe County Community Traffic Safety Team (CTST) Citizen Concern Form

Our Community Traffic Safety Team evaluates concerns only within Monroe County.


Providing your name, email address, and phone number allows us to contact you to discuss the issue further, get more clarification, and send status updates. Include as much information as possible. Uploading photos or videos of the issue is helpful to our teams.


Concerns will be reviewed in order received and according to the team meeting calendar.


Concerns submitted by:


  • November 30th will be reviewed at our January meeting.


  • February 28th will be reviewed at our April meeting.


  • May 31st will be reviewed at our July meeting.


  • August 31st will be reviewed at our October meeting.


You will receive a status update email within one month of each meeting.



For imminent safety concerns (including road hazards, malfunctioning traffic signals, missing and damaged signs, and more), you should contact the James R. Pond Regional Traffic Operations Center (RTOC) at 585-753-7780. It is staffed 24/7; including weekends and holidays. You can also call 911; as the 911 dispatchers know to relay those types of concerns to RTOC.


To report potholes on Monroe County roadways, you can fill out the form at https://www.monroecounty.gov/dot-pothole or call 585 753-7700 24/7. To report potholes on expressways (104, 390, 490, 590, LOSP, or any road referred to by a route number: 15, 15A, 31, 33, etc.), please use the NYSDOT toll-free hotline, 1-800-POTHOLE (1-800-768-4653). Potholes on City of Rochester streets should be reported to 311 (within the City limits) or 585-428-5990. You can also report potholes to the City of Rochester at https://rochester.portal.us.empro.verintcloudservices.com/site/rochester/request/pot_hole_repair

Contact Information:

Preferred Response Method*
Phone

Location Information

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Please list nearest cross street(s)

Concern Information

Primary Concern*

(detailed account of the safety issue)

Please attach a photo, document and/or video

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