OCI Service Request

OCI Service Request

Important Notes:

Submit the OCI Service Request form to:

report a Bronco Hub system issue
request a job aid update
request a Bronco Hub process improvement project
request OCI facilitation support. What to expect from an OCI facilitation request.

Refer to the links below for other support requests.

What do you need help with?

Report an issue with a financial transaction, HR action, approval workflow or readiness testing

Request a job aid update

Submit a Bronco Hub project or a process improvement project

Request facilitation support

What is the issue related to?

Financial Transaction

HR Transaction

Approval Workflow or Delegation

Readiness Testing

Have you reached out to HR or are you an employee in HR?*

Yes

Proceed to HR Service Now

Please open an HR Service Request here.

If you are receiving an "Error Authentication Failed" message trying to access Bronco Hub, this is related to your employment status. Proceed to HR Service Now.

Please close this window and do not submit this form.

Is this approval workflow issue related to delegation?*

Yes

Who are you delegating to?*

Provide full name and email address.

Testing cycle*

Select

Test ID associated with this issue*

What is the problem you are trying to solve?*

What date do you need the facilitation to occur?

If there is no firm date or if there are multiple dates, leave this field blank and provide details in the field above.

Who should we work with to plan the facilitation?*

What transaction are you trying to approve?*

For example: Requisition #, Purchase Order #, expense report #, or employee name and employee ID if HR related.

What did you expect to see?*

What were your actual results?*

Is this related to Benefits?

Yes

Which benefits are impacted?*

Examples: Potential or Evaluated Life Events

Is there another HR area impacted?*

If so, specify the area and who has been involved in this issue. If not, type N/A.

What is the employee’s first and last name and employee ID experiencing the issue?*

If there are multiple people, please attach a document with those impacted.

What pay period was impacted if this is related to payroll / paycheck?

What is the transaction number?*

This helps us locate and start working on the issue. If the issue is related to a financial report and there is no transaction number, please type N/A.

Examples: Requisition #, PO #, Invoice Payment #, Expense Report #, Journal Entry #.

What navigation was used?*

Include the steps you took to get to where you are. If it is a file, provide the path to get you to the file.

Did you receive an error code?

If you received an error code, please copy the text from the error and paste here.

Is this issue also occurring in Production?*

Yes

I don't know

What is the name of the job aid that needs to be updated?*

What needs to be updated on the job aid?*

Provide details of the step or section that needs to be updated or is confusing on the job aid.

What is the value you are hoping to achieve from this effort?*

Check all that apply.

Enhancing data quality

Meeting compliance requirements

Saving money

Simplifying a process/increasing efficiency

Do you have any additional documentation or ServiceNow ticket number that could be helpful?

Examples: ServiceNow ticket number, job aid name used, web link to a resource, details of the impact on your department, frequency of the issue, etc.

Do you have any additional information or documentation that could be helpful?

Examples: name of job aid used, web link to a resource, details of the impact on your department, frequency of the issue, etc.

Additional info for issues related to Benefits

Indicate which benefits are impacted (for example, Potential or Evaluated Life Events). Provide a screenshot of the Benefits Summary page along with the Effective As-of-Date entered for viewing the page in the File Upload section below.

File Upload

Attach any file, screen shot, recording or documentation that could be helpful.

Drag and drop files here or

What are the desired outcomes / deliverables you are hoping to get from this effort?

Is this an urgent issue?

Click the flag below if this is a request related to a production-down situation, data corruption, a major security risk or has a negative impact to all students, faculty, or staff if not resolved immediately.

Your division

Select or enter value

Send me a copy of my responses