File a complaint about an order

This form allows you to file a complaint quickly and completely so that we can respond quickly. We pledge to treat your claim within 24 business hours.


Mentionnez le numéro de commande objet de la réclamation




Mention here the email address which will be used for our exchange email


In the case of a more complex situation or the need to obtain more information, it is sometimes more effective we can hear us by phone. That is why we invite you to mention here the phone number where we can reach you.


Explain here the problem to fix in some lines


To save time, and if there is a visible problem, we ask that you provide us pictures showing your claim (Max 5 photos and 2 Mega / photo)


If you want a particular solution, please indicate here






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