Product Warranty Claim

We run a no-quibble warranty process! As long as we receive all the information about how the product was used, we will issue a replacement, even if it is clearly due to the application or how it was being used.


The most important thing is to find out what went wrong to help ensure better results in the future. (If this is abused with multiple claims, we reserve the right to withhold replacements until someone can visit and see your applications).


This form is not for HMT mag drills or Powertools. For the machinery repair form please see: https://holemaker-technology.com/pages/mag-drill-support

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Please include grade of material if known

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PLEASE BE VERY SPECIFIC WITH THE MODEL NUMBER OF THE TOOL. This is necessary so we can look up the specs. DO NOT just put the brand name without further detail or your claim may be refused.

If using an Impact Wrench or Driver, please state which torque setting the gun was on. If using a rotary powertool, please state what RPM it was running at.

Thickness of material being drilled

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Please include pictures of the application. This tells us a lot more info than just a picture of the broken tool.

Drag and drop files here or

Every tool will have a product code and batch number on the shank

Best delivery address for the replacement

Please be advised that if insufficent or unclear information is provided it may not be possible for us to evaluate or process your claim - in that instance we will contact you to request further details

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