Product Warranty Claim

We run a no-quibble warranty process!

As long as we receive all the information about how the product was used, we will issue a replacement, even if it is clearly due to the application or how it was being used.

The most important thing is to find out what went wrong to help ensure better results in the future

(if this is abused with multiple claims, we reserve the right to withhold replacements until someone can visit and see your applications)

This form is not for HMT mag drills or Powertools. For the machinery repair form please see:

https://holemaker-technology.com/pages/mag-drill-support

Date

Company & Contact Name*

Email Address*

Product Part Number / Description*

MATERIAL*

Grade of steel if known

Select or enter value

Type of Powertool*

Select or enter value

Model Number of the Powertool*

This is necessary so we can look up the specs

SPEED / TORQUE*

Please provide RPM Speed or NM Torque of the powertool used, or the setting it was in

THICKNESS*

Thickness of Steel being drilled

LUBRICANT*

Were you enlarging/tapping/countersinking an existing hole?*

Select

If yes, what diameter was the existing hole

If yes, how were the existing holes made

Select or enter value

Number of holes before failure*

Pictures of application / Failed Tool

Drag and drop files here or

Batch Number*

Every tool will have a product code and batch number on the shank

Delivery Address

Best delivery address for the replacement

Details about Problem

Form Completion*

Please be advised that if insufficent or unclear information is provided it may not be possible for us to evaluate or process your claim - in that instance we will contact you to request further details

Send me a copy of my responses

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