Warranty Request for Manufacturing Defect

Warranty Request for Manufacturing Defect

Please fill in this form if your product has failed due to a manufacturers defect. If the fault is due to installation please contact the installer to rectify as we are not responsible for the installation. BEFORE YOU START - we will require you to upload photos of the product and proof of purchase, ensure you have these ready to upload. Accepted formats is Jpeg, Tiff, Word doc, Pdf. The minimum we will need; 1. Photos from left and the right of the general set-up and pipework 2. Photo of the rainwater tank (if applicable) from 4 to 6 metres away 3. Close-up photo of the problem/faulty item if it is an external pump 4. Close-up of the serial number on the top of the motor, if it is an external pump.

Date*

Please click the calendar icon and enter todays date.

Name of the contact for assistance*

This is the name of the person we call to discuss the problem and suggest troubleshooting and potential resolution. Note that this is necessary, we do not assume that the product is faulty due to a manufacturing defect.

Site Address*

Please include the full street address, State and Postcode so that if we accept the warranty claim the replacement article can be shipped to the correct address.

Best Contact Phone Number*

Please enter the phone number for the best contact for us to provide assistance.

Phone

Contact Email Address

This can be helpful if we cannot contact via phone. We will not add it to any mailing lists or sell it to any third party.

What is the model number of the product?*

If we dont have the correct information here we cannot take any action. Please ensure the model number provided is correct.

Date of purchase/installation*

Click the calendar icon to enter the date of purchase/installation, we will also require a copy, which you can either upload below, or email it - see further instructions below. Without this correct info we cannot provide service.

What is the problem?*

Please tell us what is going wrong - if we dont have this info we cannot assist. "Not working" or "Leaking" is inadequate information - we will need more specific info. Have you checked these items: is it cycling due to something else leaking, or incorrect installation, incorrect connection, no water in tank, power problem? If you dont know the answer to these questions - forward the weblink to someone who does. If it has been checked by a plumber or other person, please include their details here.

Filled in by/Reported by*

Please provide the name and phone number and email address of who is filling in this form, and also (if different) the person who is reporting this issue as we may need to contact them to obtain other information. Without this detail we cannot assist.

Please fill in your email address so we can provide updates or feedback.*

Photos of the problem and Proof of Purchase doc*

We must have photos so we can assist intelligently, please upload them here, the minimum we need; 1. Photos from left and the right of the general set-up and pipework 2. Photo of the rainwater tank (if applicable) from 4 to 6 metres away 3. Close-up photo of the problem/faulty item if it is an external pump 4. Close-up of the serial number on the top of the motor, if it is an external pump. Also upload the proof of purchase if you have this available. Alternately, email the photos and proof-of-purchase to csv@ascento.com.au and include the site name and address so we can cross-match the details.

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