JANY Spring 2016 - Idea Exchange RSVP

RSVP & Clienteling Concerns

Check the box of the session(s) you wish to attend below, and help us tailor the session to your needs by selecting your clienteling obstacles

Session 1: Bridal Clienteling, 10:30 – 11:30AM

What are your bridal clienteling obstacles?

Select all the obstacles you encounter in your efforts to increase your bridal business through current efforts:

Failure to obtain contact information from first-time bridal prospects

Inability to, or lack of, follow up with initial inquiries for engagement prospects

Losing contact with bridal purchasers after they purchase engagement ring

Lack of wedding band sales after engagement purchase

Inability to turn bridal customers into lifetime customers

Describe what strategies you have used successfully to overcome these obstacles.

Session 2: Clienteling Existing Customers, 11:40AM – 12:40PM

What are you obstacles with existing customers?

Select all the obstacles you encounter in your efforts to increase your sales to existing customers through current efforts:

Failure to obtain contact information for future special events

Resistance from staff to follow through with customers

Difficulty retrieving timely and appropriate POS information to follow through with customers

Successful methodology in contacting and re-engaging customers

Customers’ resistance to your contact efforts

Describe what strategies you have used successfully to overcome these obstacles.