4GAS.ONLINE 815-496-0311 Support Help Desk

Thank you for contacting our service department, we are available 24 hours a day 7 days a week by email, using this form will help us provide the quickest resolution to your problem. Our departments direct phone number is 815-496-0311 and our email is help@4gas.online

Live staff from this department is available from 7PM-1200MID CST Monday - Friday and after 5PM on Saturday and Sunday, all other times please call the main number at 815-496-0444 or email us at help@4gas.online.


New customers please contact us at 815.205.3300 for sales assistance.


Please use these guides to assist you with modem issues you may be experiencing before submitting a trouble ticket through this form.

For the ZTE Z917 Falcon Hotspot Modem
https://4gantennashop.com/manuals/falcon_z917.pdf

For the Huawei Entel B68L Phone Modem
https://4gantennashop.com/manuals/B68L.pdf

For the Huawei LTE Home Modem
https://4gantennashop.com/manuals/Huawei-B593s-22_MANUAL.pdf

For the Huawei LTE USB Modem
https://4gantennashop.com/manuals/Huawei_E8372_User_Guide.pdf

For the Huawei LTE Smarthub B890/882 Modem
https://4gantennashop.com/manuals/B890.pdf

For the BandLuxe Home Modem
https://4gantennashop.com/manuals/R550_Series.pdf

For the BandLuxe Hotspot Modem
https://4gantennashop.com/manuals/BandLuxe_P530_User_Manual.pdf

For MOFI 4500 SIM4 Model Firmware Updates:
http://mofinetwork.com/index.php?main_page=page&id=21

For the YAGI Antenna Install guide
https://4gantennashop.com/manuals/4GAS%20Yagi%20Installation%20Guide.pdf













This number is a long 19 digit number that usually starts with 8901


If the modem is not listed in the drop down menu please write down the product name and modem in the description of issue box below:


If possible please provide your signal score and be as detailed as possible:





For a faster response please use our email address in the box below "Send me a copy of my responses"

Our email is: help@4gantennashop.com







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