4GAS.ONLINE 815-496-0311 Support Help Desk
Thank you for contacting our service department, we are available 24 hours a day 7 days a week by email, using this form will help us provide the quickest resolution to your problem. Our departments direct phone number is 815-496-0311 and our email is firstname.lastname@example.org
Live staff from this department is available from 7PM-1200MID CST Monday - Friday and after 5PM on Saturday and Sunday, all other times please call the main number at 815-496-0444 or email us at email@example.com.
This site is for existing customers only!
New customers please contact us at 815.205.3300 for sales assistance.
Modem manuals and installation guides:
Please use these guides to assist you with modem issues you may be experiencing before submitting a trouble ticket through this form.
For the ZTE Z917 Falcon Hotspot Modem
For the Huawei Entel B68L Phone Modem
For the Huawei LTE Home Modem
For the Huawei LTE USB Modem
For the Huawei LTE Smarthub B890/882 Modem
For the BandLuxe Home Modem
For the BandLuxe Hotspot Modem
For MOFI 4500 SIM4 Model Firmware Updates:
For the YAGI Antenna Install guide
Name on your account with 4GAS ONLINE
Your best contact email:
Provide your best contact number:
Your 4GAS Line Number if available:
Your 4GAS SIM Card Number if available:
This number is a long 19 digit number that usually starts with 8901
Which modem product are you using:
If the modem is not listed in the drop down menu please write down the product name and modem in the description of issue box below:
ENTEL Huawei 4G Phone Modem
Huawei LTE Stick Modem
Huawei LTE Home Modem
Huawei LTE SmartHub Modem
Falcon Z917 LTE Hotspot
BandLuxe LTE Hotspot Modem
BandLuxe LTE Home Modem
Mofi 4500 LTE Modem
A different device not listed.
Description of service issue you are having:
If possible please provide your signal score and be as detailed as possible:
Address or location where you are experiencing the service issues:
Confirmation and submit.
For a faster response please use our email address in the box below "Send me a copy of my responses"
Our email is: firstname.lastname@example.org
Send me a copy of my responses
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