Service Request Form

Thank you for your enquiry. Before we can get an engineer to you, we need to know a little bit more about your issue. Please fill out the form below, giving us as much information as possible.

1. Your Details

Our engineers will use this information to contact you


2. Business Details

We need to know where the item is currently located so that we can pass your request to your local team.

When is your business open for our engineer to visit?


3. Item Details

Completing this section will allow us to route your request to an appropriately qualified technician.

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Providing a serial number will allow us to process any warranty claims quicker and will also help us to ensure your engineer has the appropriate parts to hand.


4. Request Details

Providing detailed information will help our engineers to provide you with the appropriate level of support.

Providing an image of the appliance will help our engineers to assess your request quicker.

Drag and drop files here or

5. Warranty Details

Are you submitting a warranty claim?*

For warranty claims, your original invoice number is required.

If you do not know your invoice number, please provide an estimated date of purchase so we can verify your warranty.


Charges, Terms & Conditions

All callouts are subject to an initial fee of £149.99 (Ex VAT). This includes the first hours labour and is payable upfront. Additional labour will be charged at £75 per hour and invoiced separately. For warranty claims, the initial fee is held as a deposit on your account and will be refunded after your claim has been accepted.


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