FBO Pricing and Fee Experience

AOPA would like to learn more about your recent FBO experience where you may have encountered unreasonable or excessive charges for fuel and/or services. When completing the form below, please provide information for a single experience at a single location/airport. You may return to this form to report an additional experience at the same airport or another airport as necessary. There is an opportunity to upload a file or image of your receipt associated with your experience at the end of this form.

Thank you for participating in this information gathering process.

Name

Email Address

Approximate date of your experience

Aircraft type flown (please select from the dropdown menu below)

Airport where your experience occurred (please enter a single airport identifier)

FBO name (please enter the name of the FBO where your experience occurred)

What was the nature of the issue (please select all that apply to your experience from the list below)

100LL Fuel Price

JetA Fuel Price

Minimum fuel purchase

Excessive Fees

Landing Fee

Hangar Fee

Other Pricing Issue

What were you charged for the fuel and/or fees selected above?

Please summarize your experience and each of the issues indicated above

Were any fees disclosed or known in advance of your arrival?
If you do not recall, please move to the next question

Yes No

Were any fees waived or waivable by the FBO?
If you do not recall, please move to the next question

Yes No

Were any services, and their associated fees, “bundled” with other services and fees, such that you had to pay for unnecessary or unwanted services? If yes, please describe.
If you do not recall, please move to the next question

Yes No

Descibe here:

Have you noticed any changes (increases or decreases) in FBO fees at this airport in recent years? If yes, please describe.
If you do not recall, please move to the next question

Yes No

Describe here:

Have you noticed any changes in policies or practices by FBOs at this airport in recent years? If yes, please describe.
If you do not recall, please move to the next question

Yes No

Describe here:

How did you respond, or how do you plan to respond, to the problem you experienced? For example, did you choose a different FBO at this airport, or choose a different airport? Please describe.
If you do not recall, please move to the next question

Did you complain to the FBO? If yes, how did the FBO respond? Please describe.
If you do not recall, please move to the next question

Yes No

Describe here:

Please provide any other details you feel are important:

If you have a copy of your receipt from your recent experience, you may upload it here:

Send me a copy of my responses

Email address

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