Etex Technical Support Survey
Please tell us your name:
Please tell us your email address:
Please let us know the method you are using to get to this survey:
How did you originally contact us or report your trouble?
Please tell us the name of the Technician that assisted you:
What was the date of your interaction with the Technician?
Did the Technician communicate clearly?
Somewhat (Improvement Needed)
Did you have any questions that remained unanswered?
No, all were answered
If you answered yes, what were they?
Were you satisfied with the solution the Technician provided?
Did the Technician make you feel like he or she was committed to solving the trouble you reported?
Would you recommend the Technician that assisted you to a friend?
No thank you
I might consider it
Is there anything you would recommend we do to improve our service or your customer experience?
Are you aware that Etex also offers Mobile Device Repair (including cracked screens and water damage), TV Setup, Computer Tune-ups, Virus & Spyware Removal, Email Setup and much more....??
Yes I have used or plan to use these services.
No, I was not aware, please tell me more!
I have no interest in these services.
If you were already aware of those services, how did you hear about them?
May we contact you for more details regarding your experience, if necessary?
(By answering 'No, thank you', we assume you prefer NO further action to any resolution that may be needed)
No, thank you.
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