Create a Support Request

Please complete all fields in the below form accurately. Once your request has been actioned, you will receive an email from the Support Team. Use this form to request changes to: - Device configuration/settings - User details/company details - Log faults or request troubleshooting - Request de-activation of a contract-expired device (please call for more information) - New sales - Account enquiries Please also note that our business hours are 8am-4pm Mon-Fri AEST. While we endeavour to respond to requests within 48hrs or 2 business days, there may be delays outside of these business hours and during public holidays.

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Please enter all relevant serial numbers where more than one device is required - enter the number in whole eg: S109U001234 / U227610-296 / C0123;

This is the four digit number provided with your device as per your dispatch advice. eg: T1234 or ST001234

Individual or company name as per the account;

This is the email address of the person requesting, or the administrator of the devices for your organisation;

- To update or change details for a user or emergency contact, please select 'User change/detail change'. - To confirm settings, or user/contact details select 'Data or record confirmation'. - To request a programming change to a device (Red Alert settings, Man Down settings, Multi-Function Button numbers or settings) select 'Configuration or programming change'. - To report a suspected fault and request remote troubleshooting, please select 'Device error or fault reporting'. - If you are requesting to deactivate a service, and you have confirmed that the contract has expired select 'Request cancellation'. - To purchase replacement chargers, lanyards etc. select 'Purchase request'. - New sale

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Where a user change is required, please enter all relevant details - User name, contact number (inc area code), address (inc postcode), and emergency contacts;

Please restrict file types to .PDF .XLS .DOC or .TXT.

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