Natural Brew Inc.DropBox will be switched over to GOOGLE DRIVE starting in August 2024.

Natural Brew Inc.

DropBox will be switched over to GOOGLE DRIVE starting in August 2024.

GOOGLE DRIVE / DROP BOX Migration Questions.... Please put in a HELP TICKET to walk through the NEW EXCITING features. Migration will start in August 2024 and be finished in January 2025.

Sales Orders (SO) will be emailed to the email account on file. Each order requires you to acknowledge and approve prior to us processing the order.

Please plan accordingly using THREE WEEKS LEAD-TIME

Natural Brew Inc., will confirm and process your ORDER within 1-2 business days and email you a Sales Order. Please verify the Sales Order and email promptly back to ensure accuracy of such order. PLEASE prevent shipment delays and make sure your account is in GOOD Standing -- contact Accounting@SmartBrew.com for information. LEAD-Time - 3 weeks from Sales Order for most Locations. Orders may be shipped from one or more warehouses so you may receive multiple shipments. If you have any questions or comments please submit a SmartBrew Help Ticket at www.smartbrew.com Terms and Conditions are per your Wort Production Agreement . Natural Brew Inc., will not accept orders without a fully executed Wort Production Agreement or has the right to refuse order and collect all monies due. For questions please contact accounting@smartbrew.com . This site does NOT accept credit cards.

NOTE: Per the email dated June 22, 2023 there will be a price increase on all High Gravity Wort, Apple Juice Concentrate, and Seltzer of 7.8% effective October 1, 2023

Company Name*

Your Company name as appears on our invoices

Purchase Order Number or Authorization so we can reference in Sales Order*

Customer Account # ( if available ):

Today's Date*

Preferred Arrival Date: ( NOTE: we do have a 3 week lead-time but we will try our best to meet the date you provide below )*

Customer Contact Name:*

Customer Email - This should be the Customer Email authorized to receive and APPROVE the Sales Order (SO) prior to shipment.*

Customer Telephone Number*

Invoice to be emailed to:*

Product Category*

Select or enter value

High Gravity WORT / Apple Juice Concentrate ( AJC ) / Seltzer ORDERS

Wort A Quantity

Wort B Quantity

Wort C Quantity

Wort D Quantity

Wort E Quantity

Wort F Quantity

Seltzer ( 20KG )

Cider AJC 24.5kg ( USA ONLY )

Cider AJC 25kg ( Canada ONLY)

Cider AJC 20kg ( Australia / NZ ONLY )

SmartBrew Water Filter Replacement Reminder....

If you have not changed your water filter in the last six months you are OVERDUE for a change. Please visit the Customer Portal and submit a HELP TICKET to learn how to order your system water filter

Replace Water Filter Check*

NEW Service - Schedule an ONSITE Annual Maintenance Visit or Order Parts to do it Yourself...

NOTE: It is so critical that your SmartBrew system has monthly, quarterly, and annual maintenance to keep the system operating per its design.

Monthly - Tanks and Controller should be cleaned from top to bottom with mild soap and water and then polished with some stainless steel product. If you have questions please submit a help ticket for assistance.

Quarterly - INSPECTION of all air hoses, pipe gaskets to ensure they are in the proper place, not leaking, and clean. Additionally, check the glycol level in your chiller and the condition of the glycol pipes and other cooling connections to ensure they are mold free and insulated properly.

ANNUAL - full tear down and deep cleaning of all components. Please put in a help ticket for a complete list customized to your system. Please include pictures of all components for us to inspect virtually. If you want us to come on-site we can provide you a bid after we received this information via the help ticket.

If you need parts that the Help Desk as directed you to order then you can order by filling in the description below. If you need assistance please go to:

https://portal.smartbrew.com/

In the Customer Portal most parts have direct links to vendors for you to purchase directly from; but some part will require you to enter below for us to order for you. The Help Desk can assist you with the proper part number and/or Part Description.

Part Order: part number / part description

Natural Brew Inc - Freight Insurance Policy*

NOTE: Any Damage or MISSING boxes must be noted on the Freight Carrier's Bill of Lading upon receipt of your shipment. If you do NOT do this any Damage or Missing Product will not be covered by Insurance. It is critical you COUNT the BOXES upon receipt and ensure they match exactly. Remember NBI ships from TWO Warehouses in North America so your WORT may come in TWO shipments. You must read the Packing List and ensure you check the WORT BOX quantity with what warehouse you are receiving from. We understand mixed wort streams are hard to count on a pallet but you MUST ensure the TOTAL BOXES is correct at a MINIMUM. If there are issues or questions you should contact us immediately via the HELP DESK.

Please CHECK this BOX verifying you understand your obligation of receiving NBI shipments correctly:

Natural Brew Inc - Account Status*

Thanks for your Order. Please confirm with your Accounting Department or the person responsible for your payables that your Natural Brew Inc / SmartBrew account is in good standing. We are unable to ship any orders that have any past due invoices so please just check with your accounting department PRIOR TO SUBMITTING ORDER.

NOTE: if you are paying your invoice(s) via ACH or Wire please email AR@smartbrew.com your payment information to process your payments in a timely fashion.

If you have any questions if your account is in good standing or have payment questions please email accounting@smartbrew.com.

Please CHECK this BOX that you have verified that your account is in good standing:

Check Box if you want Tracking Information emailed to you:

Please Attach OPTIONAL Purchase Order (PDF File preferred):

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SmartBrew Customer Service Representative:

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