Request for Support
Let's get some more information...
Note: Urgent - Processing Payroll should only be selected if payroll is being processed within 24 hours of your request.
Type of Issue
How do I do something in Zeus/What does this thing mean?
I need to make a change to a single employee
Zeus Configuration Change - I need new schedules/shifts created, or any other changes that impact more than one employee
Timecard Calculation Issue - Includes Holiday related issues
Security Role or Workflow Issue
Software Offline/Not working correctly
Payroll Processing Issue (Not for calculation issues)
Time Clock Offline
Time Clock Not Delivering Punches/Missing Punches
Time Clock Not Reading Hand/Finger/Badge
Sales Inquiry - Do you need to increase your license, order more badges or clocks, or anything related to needing a purchase order?
NEW Clock Setup - For new clocks
NEW Install/Migration/Update - For new installs, updates, and migrations
NEW Software Configuration - for brand new clients setting up Zeus for the first time
NEW User Training - For folks who need training on using Zeus
Other - Please be as specific as possible
Description of Issue
Level of Urgency
1- Urgent - Processing Payroll
3- I'm Inconvenienced
4- I can wait
File Attachments (optional)
Upload screen shots or spread sheets showing examples of the issue
Send me a copy of my responses
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