Please let us know how critical this is.


Country, City










Enter the serial number for the unit which requires support


A valid support contract is required for all units in order to receive support.
If your unit is out of warranty but you need support right away, please enter "N/A". Cinedeck will, at her discretion, provide support free of charge for this request and follow up with you to purchase a support contract.





Select the Cinedeck platform for which you have your question.

The software version and build number is found in the Cinedeck interface under: SETUP > PREFS.


v 2.0 1156 | 3.53.3591 etc...


Any information that can help us help you.
Please include as much as possible... e.g. codec, frame rate, closed caption, character overlay, storage, etc...



Upload your Log file, Dump file, Photo or Screen Shot to expedite your support request.

For Log or Dump files, **Please upload zipped files only**

Log File location: C:\cinedeck\logs
Dump File location: C:\cinedeck\dump







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