Please let us know how critical this is.
I just need the latest software for my system
Please contact me when an answer is available
Its important but not critical - Email is fine
I'm in the middle of a production. Please contact me ASAP!
Where are you located
Please contact me by:
Contact Phone Number
System Serial Number
Enter the serial number for the unit which requires support
Support Contract Number
A valid support contract is required for all units in order to receive support.
If your unit is out of warranty but you need support right away, please enter "N/A". Cinedeck will, at her discretion, provide support free of charge for this request and follow up with you to purchase a support contract.
I have a Cinedeck ....
Select the Cinedeck platform for which you have your question.
The software version and build number is found in the Cinedeck interface under: SETUP > PREFS.
Software Version and Build Number
v 2.0 1156 | 3.53.3591 etc...
Any information that can help us help you.
Please include as much as possible... e.g. codec, frame rate, closed caption, character overlay, storage, etc...
Upload your Log file, Dump file, Photo or Screen Shot to expedite your support request.
For Log or Dump files, **Please upload zipped files only**
Log File location: C:\cinedeck\logs
Dump File location: C:\cinedeck\dump
Send me a copy of my responses
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