Customer Request/Claims Form

If you've arrived at this form, delivery didn't go as expected. So, let's take time to document what happened clearly. Next, we'll devise a plan and find a way to make things right!


Please do not sign the Proof of Delivery (POD) without inspecting your order; otherwise, we (Texas Metal Works and you) cannot file a successful claim.


Examine the pallet, boxes, table legs, top and walk around the entire delivery. We suggest taking pictures of your delivery from all angles before the driver leaves.


Make sure to submit

  • Copy of delivery receipt
  • Photos of freight damage (if applicable)
  • Copy of inspection report (if available)
 
 
 
 

Please describe your issue/loss/problem.

 
 
 

Please submit pictures of the damage and any carrier details, including BOL, inspection report, driver's name, etc..

Drop your files here