Warranty Submission Request
SUREFITTERS LIMITED WARRANTY
SUREFITTERS (“SUREFITTERS,” “we,” or “our”) warranties each vehicle manufactured by SUREFITTERS (“Product”) as follows:
WORKMANSHIP
For a period of one (1) year from the date of sale, SUREFITTERS warranties the workmanship of the installation of our products.
PAINT
For a period of ninety (90) days, SUREFITTERS warranties paint work related to the installation of our products.
EXCLUSIONS
SUREFITTERS excludes coverage for any item not specifically warrantied above, including, but not limited to the following items:
A. Defects in separately manufactured products (items not manufactured by SUREFITTERS but installed by SUREFITTERS at the customer’s request) such as, but not limited to, shelving, storage units, roof racks, auxiliary lighting, truck bodies, heating and air conditioning units, cargo holding devices, liftgates, and other truck and van accessories. These products may be warrantied by their individual manufacturers. Labor to replace defective products not manufactured by SUREFITTERS is at the owners expense but may be covered by the warranties of the individual manufacturers.
B. Deterioration due to normal wear, tear, and exposure.
C. Damage caused by negligent use, misuse, abuse, loading the Product beyond its gross weight limitations, hazardous or corrosive cargo, accident, acts of God, or other contingencies beyond the control of SUREFITTERS.
D. Damage caused by failure to perform any reasonable, customary, and necessary maintenance procedures or that specified by SUREFITTERS in any owner’s manual or warning labels.
E. Damage attributable to alterations done without SUREFITTERS’ approval.
F. Parts or aftermarket products supplied by the customer.
G. Products installed by anyone other than SUREFITTERS or its authorized installation facilities.
H. Paint: SUREFITTERS Warranty on paint is limited to 90 days from date of original purchase (invoice date).
REMEDIES
At Our discretion, we will repair or replace any Product verified by SUREFITTERS to be defective during the applicable warranty period. Your legal remedies with respect to Products are limited exclusively to the right to repair or replacement.
ARRANGING SERVICE
You must promptly (not to exceed thirty (30) days from the date of first appearance of the defect) notify SUREFITTERS of any warranty claim either directly at 877-224-0440 or through a SUREFITTERS-authorized dealer or distributor. SUREFITTERS will replace a defective item only if you make available to us the defective Product or part free and clear of all liens and encumbrances. Prior to warranty service, your dealer or distributor must verify the serial number and purchase date with SUREFITTERS to ensure warranty eligibility. For a repair to be paid under this Warranty, service must be provided by a SUREFITTERS approved facility and SUREFITTERS must verify the defect prior to commencement of any warranty service. You must ensure your dealer or distributor contacts SUREFITTERS to receive a repair authorization number which authorizes the dealer or distributor to perform the remedy chose by SUREFITTERS. All repairs must be completed, and invoices submitted to SUREFITTERS within ninety (90) days of issuance of the repair authorization number. SUREFITTERS will not pay shipping or transportation charges to transport the Product to or from a repair facility.
LIMITATIONS
This Warranty applies to the original purchaser for Products installed on the original chassis; it is nontransferable. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No dealer, distributor, agent, representative of SUREFITTERS, or any other person has the authority to make any representation or a promise of warranty concerning SUREFITTERS on behalf of the company except to refer the purchaser to this Warranty. This Warranty excludes all incidental and consequential damages, including but not limited to: transportation to and from the dealer, distributor, or SUREFITTERS for warranty service, loss of time, loss of cargo, loss of use, loss of revenues, salaries or commissions, interest and finance charges, lodging, towing charges, bus fares, car rentals, fuel expense, telephone charges, inconvenience, and costs of repairing or replacing other property that is damaged due to a defect in the Product.
WARRANTY FAQs
What Does This Warranty Not Cover?
This Warranty does not cover:
A. Defects in the chassis and/or power unit.
B. Defects in separately manufactured products not produced by SUREFITTERS such as, but not limited to, shelving, storage units, roof racks, auxiliary lighting, truck bodies, heating and air conditioning units, cargo holding devices, liftgates, and other truck and van accessories.
C. Deterioration due to normal wear, tear, and exposure.
D. Repairs made necessary by negligent use, misuse, abuse, loading the unit beyond its gross weight limitations, accident, acts of God, or other contingencies beyond the control of SUREFITTERS.
E. Repairs made necessary by reason of the failure to follow ordinary maintenance procedures as recommended by SUREFITTERS.
F. Repairs made necessary by reason of repairs or alterations done without SUREFITTERS approval.
G. Installed parts or aftermarket products supplied by the customer.
Who Is Covered?
This Warranty covers the original owners within the warranty period from the original purchase date.
What Is the Period of Coverage?
SUREFITTERS (“SUREFITTERS,” “we,” or “our”) warranties each vehicle manufactured by SUREFITTERS (“Product”) as follows:
A. Workmanship. For a period of one (1) year from the date of sale, SUREFITTERS warranties the workmanship of the installation of our products.
B. Paint. For a period of ninety (90) days, SUREFITTERS warranties paint work related to the installation of our products.
What Will We Do to Correct Defects?
We will repair or replace, at our discretion, without charge for parts or labor, any defective part covered by this Warranty.
What Will We Not Do?
We will not pay shipping or transportation charges.
How Do You Get Service?
A. You should immediately contact SUREFITTERS Technical Service Department at 877-224-0440. Transport of a Product to SUREFITTERS, as well as the return of the Product to the owner, shall be at the owner’s expense.
B. Replacement of a defective part will occur only when the original purchaser makes available to SUREFITTERS the defective unit or part free and clear of all liens and encumbrances.
C. Prior to warranty repairs, SUREFITTERS must verify the Product VIN, serial numbers, purchase date, and original ownership.
What Must You Do to Keep the Warranty in Effect?
You must perform reasonable and necessary maintenance upon the unit and use the unit in accordance with SUREFITTERS’ directions and recommendations.
What Other Conditions or Limitations Apply to This Warranty?
A. This Warranty excludes transportation to and from the dealer or manufacturer to get warranty services, loss of time, loss of use, loss of revenues, salaries or commissions, lodging, towing charges, bus fares, car rentals, gasoline expense, telephone charges, inconvenience, or other incidental damages.
B. This Warranty excludes the cost of repairing or replacing other property that is damaged because of a defect in the unit as well as other consequential damages. (In states that do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusions may not apply to you.)
C. THE IMPLIED WARRANTY OF MERCHANTABILITY, AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE, IS LIMITED TO THE ONE (1) YEAR DURATION OF THIS WRITTEN WARRANTY. (In states do not allow limitations on how long an implied warranty lasts, the above limitation may not apply to you.)
D. No dealer, distributor, agent, representative of SUREFITTERS, or other person may make any representation or a promise of warranty concerning SUREFITTERS products on behalf of the company except to refer the purchaser to this Warranty. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
What Do You Do If a Separately Manufactured Part Is Defective?
A. Our Warranty does not cover defects in separately manufactured products not produced by SUREFITTERS. These products may be warrantied by the individual manufacturers. The SUREFITTERS workmanship warranty DOES NOT cover the labor cost to replace separately manufactured parts. A copy of their warranty, if available, has been included in your owner’s packet.
B. If service or parts are needed for these products, refer to the furnished list of factory authorized service centers. If the list is not available for the product, write or call the manufacturer concerned to obtain the location of the nearest authorized service center.
How Does State Law Relate to This Warranty?
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.