Proquip Service Request

Proquip Service Request

POLITE REMINDER: Please note service requests will be closed after 14 days if attempts to contact the submitter are not successful.

Nature of request

Enquiry type*

Please select the most appropriate option for this request

User reporting equipment fault

Dealer reporting equipment fault on behalf of user

Reporting a missing item or delivery damage relating to a new order

Requesting Test & Tagging (Auckland & Wellington only)

Requesting technical advice phone call with Technician

Warranty Status

Is this machine within its warranty period?

Please note the machine must still be assessed for warranty by Proquip's approved repairer to determine if this fault qualifies for warranty cover.

You can read Proquips warranty policies here

Select

Payment Terms

Invoicing for chargeable repairs

Please indicate preferred invoicing arrangements

Invoice directly to end user

Invoice to Dealer submitting request

Dealer Contact Name

Contact Details

Who should Proquip contact regarding this request?

Name*

Company Name

Phone Number*

Email Address*

All email communication regarding your service request will be sent to this email address.

Machine Details

Brand & Model number*

If you have more than one machine that requires service, please submit a separate service request for each machine. Keying in brand and model number accurately will speed up the service process.

Serial number

The machine serial number will be needed to validate all warranty claims. Machine and charger / battery serial numbers must also be supplied if fault relates to battery or charger.

Please note that if the serial number is not submitted this service request will be treated as non warranty / chargeable.

Customer site

Please tick here if you require test and tagging to be carried out at your site

Machine Location*

Please indicate address where machine is located and if appropriate, any other information needed to gain access to the machine. In the case of repairs, this is the address we will dispatch replacement parts to..

Fault Symptoms & Description*

Please describe the fault symptoms here.

Part(s) Missing / Description of Damage

About Test & Tagging

We offer a test and tagging service at our Wellington (Petone) and Auckland (Onehunga) workshops and within a 30km radius.

The test and tag fee is $14.95 + GST per tag (some equipment requires more than 1 tag)

For test and tagging at customer sites $120 + GST per hour (Labour and travel) is chargeable in addition to the test and tag label fee(s) (minimum 1 hour labour / travel is charged).

Where possible we aim to turn around test and tag requests as follows:

Dropped off before midday: same day

Dropped off after midday : next working day

Unfortunately, we do not offer a "while you wait" test and tag service

Terms & Conditions

For workshop test and tagging, equipment to be dropped off and left at Proquips Auckland or Wellington locations

Test and Tagging will be processed on a first in, first served basis

Failed items / damaged leads must be repaired by our Technician before collection otherwise they must be disabled by the Technician by removing the plug.

Test and tag fee does not include any repair work

Label validity for all equipment test and tagged by Proquip is 6 months

Where a customer opts not to proceed after an estimate is issued for non -warranty work / or no fault is found, a $120 + GST assessment fee will apply plus travel at $120 + GST per hour if applicable.

$120 + GST is the minimum repair charge.

The $120 assessment fee is payable prior to starting job for non credit account customers.

Machines will be disposed of with no recompense if they have not been collected 90 days after first notification.

In submitting this request, we have ascertained that:

a. This product has not been used beyond what it is designed for and reasonably expected to do.

b. This product has not been modified, altered or changed in any way.

c. This product has not been dismantled, serviced or interfered with by anyone other than an authorised repairer

d. This product has not been subject to unreasonable force or mishandling.

Note: No work is to proceed before the receipt of an order number from Proquip NZ Ltd. Where chargeable labour is applicable, a written quote must be provided before work is started and an order number given.

$120 + GST is the minimum repair charge.

Machines will be disposed of with no recompense if they have not been collected 90 days after first notification.

In the case of missing parts all packaging must be inspected carefully before reporting.

Damaged parts must be supported by image(s) using the file upload field below.

Serial number is compulsory for missing or damaged part claims.

Terms & Conditions Acknowledgment.*

Ticking this box confirms your acknowledgement of the terms & conditions indicated above.

Video clips and photos

Supporting the written fault description with photos or video clips often leads to quicker diagnosis and in the case of warranty claims greatly increases the likelihood of approval.

Please upload photos and / or video clips here.

Photo upload is mandatory if reporting a new product that has arrived damaged.

Media

Please tick here if uploading photos or video clips

File Upload

Supporting the written fault description with photos or video clips often leads to quicker diagnosis. Please upload photos and / or video clips here. Photo upload is mandatory if reporting a new product that has arrived damaged.

Drag and drop files here or

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