SCA Code of Ethics - Complaint Submission

This form is for submitting a formal complaint regarding potential breaches of the SCA Code of Ethics. The purpose of the complaints process is to determine whether an SCA Member has acted inconsistently with the ethical standards expected of them and is not to resolve general disputes or operational service issues.

IMPORTANT NOTES

We recommend drafting your responses in a Word document before entering them into this form. This will help prevent loss of information in case the form closes unexpectedly.

Fields marked with an asterisk (*) are mandatory and must be completed for the form to be submitted.*

NOTE 1

If a complaint is submitted on behalf of the strata committee, a formal minuted resolution is required. The resolution must:

•    Confirm that the committee supports lodging the complaint;

•    Outline the matters to be raised (where possible); and

•    Appoint a designated point of contact through whom all correspondence will be directed.

NOTE 2

The contractual relationship of an SCA Member is primarily with the Strata Community.

SCA encourages complainants to raise concerns with their committee in the first instance, where appropriate. If a formal complaints or grievance process exists, whether legislative, outlined in the scheme’s by-laws or made available by the strata management company—SCA expects that process to be followed prior to lodging a complaint with SCA.

NOTE 3

Complaints must relate to alleged ethical misconduct, including concerns about fairness, transparency, integrity, conflicts of interest, or other breaches of the SCA Code of Ethics. Operational or service-based matters will typically not be considered unless they reflect a broader ethical issue.

NOTE 4

To ensure fairness and transparency, details of your complaint will be shared with the respondent, the Panel or person appointed to investigate the matter and may also be shared in part with relevant third parties where further information is required. If you do not consent to this, you must provide a clear and compelling reason. Where no consent or adequate reason is given, it will significantly limit the ability to assess the application and the complaint may not proceed to review.

NOTE 5

You must include relevant supporting documentation for each allegation raised in your complaint, such as emails, letters, meeting minutes, contracts, or by-laws. A maximum of 50 pages may be submitted. Each allegation should be clearly referenced to the specific document it relates to, identifying the relevant page or section where possible. If you require assistance in preparing your supporting materials, or need to submit additional documentation separately, please contact complaints@strata.community for further guidance.