SCA Complaint Management Form
Allegation of a breach of the Strata Community Association (SCA) (“SCA Ltd”) Code of Conduct
IMPORTANT NOTES
We recommend you have your answers pre-prepared in a word file prior to pasting into this form to avoid losing your response data should the form accidentally close.
* Must complete (mandatory)
NOTE 1 (REF 1) - Bringing a complaint against a SCA Member (Strata Community Manager or Strata Services Member), who holds a contract with the Strata Community, without the minuted consent of the Committee or the Strata Community, will not typically be considered by the Panel. The minuted Committee or Strata Community resolution to lodge a complaint is not required where the circumstances are very unusual and extreme, with the acceptance of the complaint being expressly approved by the Panel on a case by case basis.
NOTE 2 (REF 2) - The contractual relationship of an SCA Member is primarily with the Strata Community. SCA recommends a Lot Owner or Occupier to firstly attempt to resolve the issue via your Committee. The Panel will not typically consider complaints from parties other than the Strata Community or its Committee unless a reasonable attempt has been made at self resolution. The Panel may excuse the requirement for a reasonable attempt at self resolution where appropriate and at its discretion.
NOTE 3 (REF 3) - A complaint against a SCA Member (Strata Community Manager or Strata Services Member) that has also been referred to another jurisdiction will be considered by the Panel typically after a decision is made in the other jurisdiction.
NOTE 4 (REF 4) - If you do not provide consent to sharing the details of your complaint, it will significantly limit the Panel’s ability to consider your application.