SCA Complaint Management Form

Allegation of a breach of the Strata Community Association (SCA) (“SCA Ltd”) Code of Conduct


IMPORTANT NOTES


We recommend you have your answers pre-prepared in a word file prior to pasting into this form to avoid losing your response data should the form accidentally close.


* Must complete (mandatory)


NOTE 1 (REF 1) - Bringing a complaint against a SCA Member (Strata Community Manager or Strata Services Member), who holds a contract with the Strata Community, without the minuted consent of the Committee or the Strata Community, will not typically be considered by the Panel. The minuted Committee or Strata Community resolution to lodge a complaint is not required where the circumstances are very unusual and extreme, with the acceptance of the complaint being expressly approved by the Panel on a case by case basis.


NOTE 2 (REF 2) - The contractual relationship of an SCA Member is primarily with the Strata Community. SCA recommends a Lot Owner or Occupier to firstly attempt to resolve the issue via your Committee. The Panel will not typically consider complaints from parties other than the Strata Community or its Committee unless a reasonable attempt has been made at self resolution. The Panel may excuse the requirement for a reasonable attempt at self resolution where appropriate and at its discretion.


NOTE 3 (REF 3) - A complaint against a SCA Member (Strata Community Manager or Strata Services Member) that has also been referred to another jurisdiction will be considered by the Panel typically after a decision is made in the other jurisdiction.


NOTE 4 (REF 4) - If you do not provide consent to sharing the details of your complaint, it will significantly limit the Panel’s ability to consider your application.

Details of the Complainant

Select or enter value
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Add Street, Suburb, Postcode

If not a Scheme, go to details of the SCA Member the subject of the complaint

Community Scheme Type

Applying on behalf of whom?

If you are applying on behalf of the Strata Community, please attach a copy of the minutes of meeting authorising the lodgement of this complainant at the bottom of the form (REF 1)

Details of the SCA Member (Subject Member)

Please provide the name and contact details of the SCA Member who is the subject of the complaint

Add Street, Suburb, Postcode (if known)

Leave blank if you don't have this detail

If yes, please attach a short written statement the details of that discussion. If no, why? Attach a short written statement of explanation (maximum 1000 words).

Details of the Complaint

Has this complaint been referred? (REF 3)

A complaint against a SCA Member (Strata Community Manager or Strata Services Member) that has also been referred to another jurisdiction will be considered by the Panel however, the Panel will typically delay its final decision until a decision is made in the other jurisdiction.

Complaint Details

Describe the complaint required to be answered

Copies of documents may be attached but MUST be referenced here

Details of how you wish this matter to be resolved

- A copy of the minutes of meeting authorising the lodgement of this complaint. - Details of your attempt to resolve this matter through your Body Corporate / Committee. - Short written statement of what you have done to try to settle this dispute through discussion, or why you have not taken that action. - ONLY upload the following file types: jpg, tiff, png, doc, docx, pdf

Drag and drop files here or

You hereby consent to sharing the complaint including all the attachments to the relevant complainee and those required to assist in determining the complaint. If you do not provide consent to sharing the details of your complaint, it will significantly limit the Panel’s ability to consider your application.

Person Completing Form

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