Service Request

Service Request

Welcome to Phoenix Field Service request form.

Are YOU a PHOENIX EMPLOYEE submitting an internal request?*

For all customers and external requests, please select "Customer"

Select

Name*

Please enter your full name below.

Email*

Please enter your entire email. Incorrect or incomplete emails will unfortunately not receive a response.

Agency Name*

Please enter the customer name, such as "Miami", "Rock Island County Metro", "Metrolink", "Dallas DART", etc.

If you have multiple depots please list current location of bus/charger for this request.

Bus/Charger Down?

Is the asset currently not in service due to this request?

Fleet #*

Please enter the bus fleet #. Examples include MOL 2267, BCT 9, DETE2, PVTA 1414. Production bus names are acceptable, and look like Miami2 3.

Last 6 VIN*

Please enter the VIN of the asset; at a minimum the last 6 digits of the VIN are required. Entering the full VIN is also acceptable.

If the request isn't related to a specific VIN, put "Not Vehicle Specific".

Mileage*

Fault codes*

Retrieve and document any fault codes from Phoenix Diagnostic Tool prior to submitting request. If no codes do not exist please enter 0.

"Other" Request Details

System Involved*

Please enter the system that is applicable to the request. Examples: Prodrive, Duopower, Powertrain, Battery, Controllers, etc

Select your assigned Regional Service Manager*

Select one of the assigned RSM's. Do NOT self populate. Do NOT Enter state. Recently Service Managers regions havedchanged. If your previous region was Northwest, Southwest Central or Midwest select Ramon for West Coast support. If your region was Northwest or Southwest please select Luis Baglin for East Coast support.

Select

Select your assigned Field Rep (West Coast)*

Select or enter value

Select your assigned Field Rep (East Coast)*

Select

Issue occured*

Date failure last occured. Critical for remote data review.

Time

Appx time of failure. Critical for remote data review.

Complaint/Symptoms*

Please be as descriptive as possible. The more information you provide, the more efficient we will be in diagnostic assistance.

Next Steps Requested*

Please select the next steps from the dropdown list. If you feel there isn't an appropriate option available, please reach out to Derrick Allen.

Select

Diagnostic steps taken by customer technician*

Has the technician followed the diagnostic steps noted in the Phoenix Tool? Please note if steps were followed without resolution.

General notes

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