Customer RMA Request

We are sorry you are having trouble with our product. Completion of this form will send an email to cognizant parties at RAWood Associates, requesting an RMA number. There will be no need to send a separate email, as this is the proper method to request an RMA number. Please fill in your email address so we can acknowledge receipt of your request. Please use one form per item.

** PLEASE MAKE EVERY EFFORT TO PROVIDE THE INFORMATION REQUESTED. This will be mutually beneficial.**

Your Company Name*

RAW Part Number*

Ex. RCT0017 etc. *MUST BE an RAWood part number*

SN*

Serial Num.

Original PO

The PO number this unit was originally purchased on.

New PO number

If your company requires a PO to return items, please provide a NEW PO number specific to this RMA request. Leave blank if not yet issued.

Email address for PO number.

Our records indicate your company requires a PO to return items. Please provide the email address of party(s) who will issue the new PO number.

Time in service*

What is the approximate length of time the unit was in service?

Select

Failure type. Select choice which best describes the failure observed.*

Select or enter value

Output port*

Select

Frequency/Band*

Please list Frequencies/Bands where failures occur using references understood by RAWood Associates. DO NOT DISCLOSE CLASSIFIED INFORMATION!

Process step*

Select all that apply

Select or enter value

Additional Failure Details

DO NOT DISCLOSE CLASSIFIED INFORMATION!

Please upload any pictures etc. to: the File Upload box below.

NOTE: REQUESTS WITH INSUFFICIENT INFORMATION MAY NOT BE GRANTED, until enough information is provided.

File Upload

No classified or CUI information!

Drag and drop files here or

Was the failure verified?*

i.e. : Did the unit fail when re-installed or installed elsewhere? Did the failure follow the unit?

Select

Submitted By*

( Your Name)

Phone Number

(Optional) You may add your phone number to help us expedite your request, should we have questions. If we should contact someone else, please use their phone number.

Phone

Your Email*

Please share your email with us so we may acknowledge and correspond with you. If we should contact someone else, please use their email. You may list multiple email addresses. Each one will receive an acknowledgement email with details.

YOUR EMAIL ADDRESS IS WHERE THE RMA NUMBER WILL BE SENT.

Send me a copy of my responses

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