Commercial Warranty & Returns Request Form

Commercial Warranty & Returns Request Form

Please complete the form for non-urgent warranty requests, freight damage incidents, and any new & unused finished goods (or parts) returns.

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For urgent orders, please submit a PO through XRAY, then place your Warranty request for credit.

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Requestor Type*

Tell us about yourself.

Select

Requestor Information

This will be the Primary Contact & Company receiving the RMA, Credit, Replacement Part

Your Reference #

Please enter your own unique tracking # for this submission

Requestor Company Name*

Requestor Email*

Requestor Phone Number*

Phone

Requestor Company Address*

Requestor Company City*

Requestor Company State*

Select

Requestor Company Zip Code*

Request Reason*

Note: Freight Damage is not considered Warranty.

Please select Freight Damage Return when part/unit arrives damaged in any way. Partner Services will be assigned to resolve your request.

Select

ID Card Request

When requesting an ID Card, you must troubleshoot with Technical Support while onsite.

When doing so, you will receive a case number, please enter it in the field below.

If you have not done so, please call 805-278-5300 and follow the prompts for Boiler/DHW Technical Support.

*IMPORTANT*

Only Authorized Raypak/Rheem Reps can order/replace an ID Card. If you are not an Authorized Rep, Raypak Warranty will need to gather this information prior to shipping any component.

"-----" is an INVALID Request Reason

Please select another Request Reason.

Case Number

Supporting Warranty Documents (Recommended)

Images of the part/heater failing
Photo of the Rating Plate
Photo of the Installation
Gas Pressure Readings
Voltage Readings
Startup Forms
Diagnostic Screen Photos
Dipswitch Settings for PIM & VERSA

Freight Damage

Photos of the following:

Damaged Box
Shipping label including Serial Number
Equipment Damage (if concealed)
Any paperwork included with shipment

Missing Product/Part

New & Unused

Photos of the equipment being returned to allow Raypak to assess its viability

XFIIRE Vent Sensor Part Request

We will be submitting your order for kit #100-10001049. Once the work has been completed, please return and enter your one-hour labor invoice as a XFIIRE Flue Sensor Labor Request submission.

Return New & Unused Reason*

Select

Has the unit or part been unboxed?*

Yes

Unboxed

MUST INCLUDE the following in the "File Upload" section at the bottom of the form:

Photo of the box including the serial and part numbers
Photo of the item

Still boxed

MUST INCLUDE a photo of the box including the serial and part numbers in the "File Upload" section at the bottom of the form.

Request - Freight*

Concealed Damage

Visible Damage (box dented/torn, tip-n-tell activated)

Was damage noted upon delivery?*

Select

What date was your shipment received?*

Action Being Requested*

Would you like to receive credit or a replacement part?

Replacement In-Kind

Credit

Finished Good or Parts?*

"Finished Good" is the complete heater/unit.

Select or enter value

Finished or Part

"Finished Good" is the complete heater/unit, not just a part.

Select

Raypak Sales Order Number (Optional)

This is the Raypak Sales Order # Associated with Part/Unit

Normally starts with 4011XXXXXXX.

Purchase Order Number*

This is your PO# associated with Raypak Sales Order

Item Number*

*If Part Number doesn't appear in dropdown, manually type it in*

*Multiple Part Numbers can be selected*

Select or enter value

Quantity*

If multiple parts selected, please clarify how may of each needed in the Comments field at the bottom of the form.

Original or Replacement Part*

Is the part being submitted original to the heater or a part purchased individually to repair a heater?

Original to the Heater

Replacement Part

Raypak Heater Serial Number*

WARRANTY INFORMATION NEEDED

Date Part or Heater was Installed*

What Failure Did the Part (or Heater) Experience?*

What was the manufacturer defect found?

Select

Failure & Service History*

Please provide a description of the failure & past service performed on all parts submitted.

Comments

Please provide any additional information to help Raypak process your request.

File Upload*

Please upload all documentation and photos that will help Raypak process your submission.

Drag and drop files here or

You will receive an email with the form details shortly after submission.

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