Insituform Customer Survey
At Insituform, we believe the key to our continued success is to meet your needs and expectations in a positive and professional manner. In order to help us focus on and improve the aspects of our products and services that are most important to you, please take a moment to complete this survey. We welcome any suggestions and/or comments.
Date Survey Submitted
*
Customer
*
Project Reference (Name and/or /Number)
*
Local Insituform Office
Alabama
Alaska
Alberta
Arizona
Arkansas
British Columbia
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Manitoba
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Brunswick
Newfoundland
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northwest Territories
Nova Scotia
Nunavut
Ohio
Oklahoma
Ontario
Oregon
Pennsylvania
Prince Edward Island
Quebec
Rhode Island
Saskatchewan
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington DC
West Virginia
Wisconsin
Wyoming
Yukon
Customer Contact (Name, Title)
*
Contact Information (Phone # and/or Email)
*
Please rate your level of satisfaction of the following:
Responsiveness of our sales team
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Timeliness and accuracy of the bid or proposal
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Safety measures and job site conduct
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Project management, scheduling and communication
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Quality of the product or service received
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Timeliness of project closeout documentation
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Accuracy of our invoice
10 Extremely Satisfied
9
8
7
6
5
4
3
2
1
0 Extremely Dissatisfied
N/A
Please rate your likelihood of the following:
To use our products or services in the future
10 = Extremely Likely
9
8
7
6
5
4
3
2
1
0 Extremely Unlikely
N/A
To recommend our products or services to others
10 Extremely Likely
9
8
7
6
5
4
3
2
1
0 Extremely Unlikely
N/A
Additional Comments and/or Suggestions
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