Fulcrum Support Cases

Fulcrum Support Cases

Before entering a support ticket, please double check your question against another team member, mentor and the property manual. If you are unable to find the answer, we are here to support you!

Fulcrum Property Manual and Handbook

Fulcrum Property Manual Employee Handbook

PTO / Vacation / etc.

Submit your PTO Instructions: PTO Form

Then add your PTO request in TriNet - TriNet Login

Reclasses

Please download and complete the Reclass Request form then submit with your case.

Reclass Request Form

Requested By*

Provide your work email

Case Priority*

Select or enter value

If Critical: Must be Solved before this date:

Notify Team Support*

Select

Property

Sample: Fulcrum Heights

Unit Type

Sample: 3201x1

Unit

Sample: A101

Resident tcode

Sample: t0012431 / r0031542 / p0035483

Issue Summary*

Please provide a one sentence summary of the issue.

Sample: I am unable to execute prospect lease.

Full Description*

Please provide a full description of the issue. Include specific replication steps and what you expected the result to be.

Sample: When I go to the prospect guest card and click on the Application Status leasing step. I can view the move-in calculator, but I am unable to click Execute Lease.

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