Make a formal complaint

Make a formal complaint

Make a formal complaint when:

we have not done what we said we would do
you disagree with a decision we have made
you are unhappy with the way our staff or contractors have behaved
we have not provided a good service.

If something needs to be maintained, cleaned, fixed or replaced, or you want to make a noise, parking, or animal type complaint, you can call 07 3153030, email info@odc.govt.nz or report your problem online or through the Antenno app.

If you wish to make an anonymous complaint you should use our Contact us form. If your complaint is anonymous Council will process the information and implement learnings; however Council will be unable to have further communications with you on the matter.

Need more information?

View the Make a formal complaint page on our website for full details on our complaints process, including links to our Customer Service Charter and Formal Complaints Policy.

Tell us the details of your complaint including what went wrong, dates and a detailed description*

Give us as much detail as possible. You will be able to upload up to three documents to support your complaint.

Give us an idea of the solution or resolution you want to see*

You can upload up to three documents and/or images (optional)

Drag and drop files here or

Please let us know if you have logged any requests with us prior to making a formal complaint (optional)

If you know the reference numbers include them here.

Let us know the names of any of our staff who have been assisting you (optional)

If you have already been in contact with us about your formal complaint, let us know who you met or spoke with.

Your name*

Your contact phone number*

We will call you during working hours if we need more information. Enter numbers only.

Your address

Your email*

Your preferred contact method

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