TCU/Stacks Properties Incident Report

TCU/Stacks Properties Incident Report

Thank You for Visiting Our Page

We appreciate you taking the time to visit our page. Before submitting an incident report, we highly recommend reviewing the FAQ section of our website. This section contains valuable information about what we can and cannot do regarding our properties, and it often addresses many common questions from reporting parties.

Our Commitment

At Stacks Property Services, we genuinely care about our properties, our tenants, and everyone impacted by our properties and tenants. However, there is often a misconception among the public about the extent of our authority under Texas law. Just as you have rights as an owner or tenant, our tenants also have rights that we must respect.

Setting Higher Standards

We strive to maintain standards that exceed those of other landlords. To learn more about the unique services we provide, please refer to the FAQ section linked above.

Purpose of the Incident Reporting System

We want to assist you as much as the laws of Texas allow. This is why we have established an incident reporting system for non-tenants affected by our properties. If you believe it is important enough to file a report, we ask that you provide accurate and complete information. Inaccurate or incomplete reports may lead us to conclude that the incident is not significant enough to warrant our attention, resulting in the case being closed as "Not Sustained."

Importance of Accuracy

If the matter is important to you, please ensure that the information you provide is accurate. This allows us to conduct a thorough investigation. Conversely, if accuracy is not a priority for you, we may not consider the incident worthy of our resources.

Concerns About Retaliation

If you fear retaliation and feel compelled to withhold accurate information, we understand. You have the option to remain anonymous when filing your report. However, please note that while we will still investigate based on the information provided, you will not receive feedback on our findings or the resolution of the incident.

The Value of Transparency

We believe in the principle of "innocent until proven guilty," as well as the right to face one’s accuser. Our owner, a United States Marine Corps Veteran, is committed to these constitutional values. We find that putting a face to the accuser can foster understanding and growth, especially among younger tenants who may be inexperienced or unaware of their impact on others.

Be Part of the Solution

By engaging professionally in these situations, you can help tenants learn and grow into responsible citizens. Your experience can serve as a valuable lesson for them, guiding them toward better behavior and citizenship in our community.

Thank you for your understanding and cooperation. We look forward to working together to create a positive environment for everyone involved.

First & Last name of reporting party*

We kindly request that you provide the correct spelling of your first and last name when submitting an incident report. This information is crucial as we will use it to notify you of the incident's disposition via call, text, mail, or email. Please be aware that if an incorrect name or fictitious alias is used, we will be compelled to immediately close the reported incident as "not sustained." Furthermore, we will not inform tenants or property owners of any investigations where the reporting party failed to supply the necessary information for a thorough inquiry. While we genuinely desire to be aware of issues and provide assistance, we believe that if using one's correct name is not important enough for the reporting party, then the incident itself may not warrant our time and resources for investigation. Your cooperation in providing accurate information helps us maintain the integrity of our reporting system and ensures that all legitimate concerns are addressed promptly and effectively.

Reporting Party Cell Phone Number*

Please make sure your cell phone is correct. We will notify the reporting party of the disposition of the incident via call, text, mail, and/or email. If the cell phone is not correct or left out we will immediately close this reported incident as "not sustained" nor will we inform the tenants or the owner of any investigations where the reporting party did not supply the necessary information to conduct a thorough investigation.

Reporting Party Address*

Please make sure your address is correct. We will notify the reporting party of the disposition of the incident via call, text, mail, and/or email. If the address is not correct or left out we will immediately close this reported incident as "not sustained" nor will we inform the tenants or the owner of any investigations where the reporting party did not supply the necessary information to conduct a thorough investigation.

Reporting Party email*

Please make sure your email is correct. We will notify the reporting party of the disposition of the incident via call, text, mail, and/or email. If the email is not correct or left out we will immediately closed this reported incident as "not sustained" nor will we inform the tenants or the owner of any investigations where the reporting party did not supply the necessary information to conduct a thorough investigation.

Incident Address *

Please use the dropdown menu to select the address of the reported incident. FYI, if you do not see the address listed in the below dropdown menu then this is a house that does not belong to us.

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Incident Type*

Please use the dropdown menu the type of incident reported. Please select all that apply. We will investigate the incidents listed to give one of these results once the investigation is completed we will notify the reporting party of the disposition of the incident via call, text, mail, and/or email with one of the below results (FYI, if any reporting information of the reporting party is left out this investigation will immediately be closed with a result of "Not Sustained"):

Complaint Withdrawn: The complainant affirmatively indicated the desire to withdraw his/her complaint.
Exonerated: The act or acts, which provided the basis for the allegation or complaint occurred; however, the investigation revealed the act or acts were justified, lawful, and proper.
Not Sustained: The investigation failed to disclose sufficient evidence to clearly prove or disprove the allegation made in the complaint.
Sustained: The investigation disclosed sufficient evidence to clearly prove the allegation made in the complaint.
Unfounded: The investigation conclusively proved that the act or acts complained of did not occur, or the member named in the allegation was not involved in the act or acts, which may have occurred.

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Date of incident*

Please put the date of the incident that occurred and NOT the date reported of the incident. This helps us conduct our investigation with more efficiency.

Details of incident*

Please put all details of the incident you are reporting. Any and all details are important to the names of people involved, their description, what occurred, etc. The more details provided the more efficiency we have in conducting an investigation.

Reported to*

Please use the dropdown menu to select all that apply. We ask that you not call any Stacks numbers. We are owners of the property, however we are not the occupants of the property. We do not always in the area to stop the course as well as we may be prohibited from taking certain actions as the tenants also have rights in the State of Texas.

WE are NOT Police, Fire, EMT or City Code Complience employees who are likely equipped to handle situations involving life, health and safety reported issues.

If an issue is within our ability and we are not violating the tenants rights we will do what the law allows us to do. It is unfortunate that many. people believe we have more power and authority than what the law allows us to have.

We recommend taking a professional approach to speak with the tenants that are causing the incident. If that is not resolved and the disturbance issue to continuing we always recommend calling the appropriate authorities to handle the situation. We as owners of the property have only so much we can do. What we can do does not require an immediate stop what we are doing to address it. We have a process we follow. We have found that it is not a good business practice nor efficient to change how we do our process to fit every reporting party or we would never get things accomplished. We ask the reporting party to please be patient as we follow our process on what we can/cannot do on a house we do not occupy. In short if it is within our control we do what we can to control it and when it is not within our control we are limited.

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Photos and/or Videos

Please upload any photos and/or videos that can help us understand the incident being reported. This helps in efficiency of our investigation. This also allows us to quickly evaluate if something is within our control and ability to address the reported situation. This is not a requirement for making an incident report on one of our properties, however it can expedite the investigation and results.

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