HMT USA Product Warranty Claim Form

HMT USA

Product Warranty Claim Form

We run a no-quibble warranty process!

As long as we receive all the information about how the product was used, we will issue a replacement, even if it is clearly due to the application or how it was being used.

The most important thing is to find out what went wrong to help ensure better results in the future, so please be thorough to ensure there is no hold-up in issuing a replacement.

(If this is abused with multiple claims, we reserve the right to withhold replacements until we can ascertain what is causing the issues):

This form is not for HMT mag drills or powertools. For the machinery repair form please see:

https://us.holemaker-technology.com/pages/product-support

Date

Your Name*

Company Name*

Please include your contact number

Cell Number*

Email Address*

Address*

Already discussed with HMT Staff Member*

Please enter name of person you have discussed this with

Product Part Number / Description

MATERIAL*

Grade of steel if known

Select or enter value

Type of Powertool*

Select or enter value

APPARATUS (Powertool used)*

For Impact wrench driven cutting tools we require the model number and/or Torque NM of the tool to diagnose the issue

THICKNESS*

Thickness of Steel or Material

LUBRICANT*

SPEED*

Please provide RPM Speed or NM Torque of the powertool used

DIAMETER*

Size of tool or hole being drilled

Number of holes before failure*

Pictures of application / Failed Tool

Please include pictures and/or video of your application, this is often the most helpful way to understand what might have gone wrong.

Drag and drop files here or

Dealer Purchased From

Date Purchased

Batch Number

The 4 digit number on the shank of the tool

Details about Problem

Form Completion*

Please be advised that if insufficent or unclear information is provided it may not be possible for us to evaluate or process your claim - in that instance we will contact you to request further details

Send me a copy of my responses

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