CMDB and CSDM Foundations Training

Understanding the Configuration Management Data Base (CMDB) and how to align to the Common Service Data Model (CSDM) in ServiceNow

Workshop details:

Do you know how ServiceNow applications use your CMDB data? This one-day interactive training session provides you with an in-depth look at the ServiceNow CMDB and how to align to the Common Service Data Model through practical examples. The objective of this training is to teach you the purpose of the CMDB and best practices along with a detailed look at the Common Service Data Model and how to adhere to the framework and architecture while building out your CMDB.

During this course, you will learn how to organize your CMDB, what common pitfalls are, how to populate the CMDB and how different ServiceNow applications use this data to provide insights into your technology portfolio. Through the demonstrations and interactive sessions, you will work through each piece of the Common Service Data Model and understand how to manage your technology within the ServiceNow platform. You will also explore roles and responsibilities along with governance guidelines for a successful CMDB implementation that will set you up for success.

Audience

• Executives

• Enterprise Architects

• ServiceNow Platform Owners

• ServiceNow Administrators

• CMDB Administrators

Workshop outline

Introduction

In this section, you will learn about the basic architecture of the CMDB and be introduced to the Common Service Data Model. You will identify goals that will set your direction for building your CMDB architecture and will help set prioritization in your platform implementation roadmap.

Common Service Data Model

In this section, you will learn what is in each of the domains within the Common Service Data Model and how they map to the CMDB class structure. In addition, you will understand what applications within the ServiceNow platform utilize each of the different

domains.

Which includes:

• Your CMDB and ITSM

• Your CMDB and TLM

• Your CMDB and SPM

• Your CMDB and APM

Product Models, Assets, and CIs

In this section, you will learn the importance of Product Models and how they tie assets and configuration items together, as well as the importance they play in managing the lifecycle of your technology portfolio.

Designing The CMDB Data Model

This section will teach you best practices for designing your data model based on prioritization of what your organization’s needs are.

Managing the CMDB

In this section, you will learn the basics of how to create and manage the lifecycle of configuration items within the CMDB.

Staffing Model Best Practices

In this section, you will learn the best practices for a successful CDMB staffing model, including identifying key roles for managing not only the CMBD but also the CSDM components.