Thank you for your inquiry. We strongly recommend you to make spa booking ahead (advance booking is essential). If you are using the reservation on this website or sending us an email, please kindly be patient for the reply as we are managing high volume of inquiries. For the quickest assistance, you can call our landline at +62-361-760319 or at +62 899 666 7711 or simply come to our front desk and make your booking. Thank you for your understanding and cooperation.