Safeworx Credit Request

Safeworx Credit Request

Please use this form for any type of Credit Request relating to Items or Services provided by Safeworx.

Please take a moment to fill in the details so we can effectively respond to your request.

For Full Term & Conditions - please refer to your Customer Account Application.

A reminder of our General Goods Return Policy:

Request for Goods Return must be submitted within 14 days from date of invoice.
Goods must not be returned to Safeworx's without prior approval.
Goods approved for return must clearly state the Safeworx GRA Reference on the outside of the parcel.
Goods returned must be in 100% unaltered, re-saleable condition (this applies to the items, parts and packaging).
Clearance, customised and buy-to-order items are not eligible for goods return unless deemed faulty.
Goods returns carry a 15% restocking fee.

Customer Account Number

Please list your Safeworx Account Number here:

Customer Name*

Please record your Company Name here:

Customer PO (Purchase Order) #*

Please list your PO number (as recorded on your Safeworx order) here:

Safeworx Reference*

Please list the Safeworx Sales Order (SO), Packing Slip (SS), Sales Order or Sales Invoice (SI) here - including prefix:

Credit Request Category*

Please let us know what type of credit request this submission relates to:

Select

Reason for Goods Return*

Please select the reason for return below and/or provide more info under Customer Comments.

Select or enter value

Charge Query*

Please let us know the type of charges you would like to query and/or provide more info under Customer Comments.

Select or enter value

We are sorry to hear there may be an issue with your order.*

Please let us know more by selecting one of the options below and/or provide more info under Customer Comments.

Select or enter value

We are sorry to hear there may have been an issue with a product.*

Please let us know how we can help by selecting applicable option(s) below and/or provide more info under Customer Comments.

Select

Please list the product or charge this submission relates to.*

For products: Please list QTY and Safeworx ITEM# Colour-Size.

For Example: 3x HVDN1Y-S

Other Customer Comments*

Please provide us with any other relevant information.

Please provide your contact Name*

Please provide a contact Email*

Please provide a contact Phone Number*

Customer Credit Reference Number

If you have an internal reference number for this credit request, please note it here.

File Upload

Please attach any supporting documents or images that will help speed up the credit request process.

Drag and drop files here or

Send me a copy of my responses