Do you have a complaint or concern about one of our services?
We really want to know what you think about EveryMan, because we're always looking for ways to improve our services and help our staff get better at what they do. Complaints are just as important as appreciation in helping us improve our services.
It's our job to hear and respond to complaints. If we could have done something better, we need to know about it so we can try to do it better next time.
You can make a complaint if you think we:
* didn’t comply with law or guidelines;
* didn’t meet appropriate standards of care;
* put someone's safety at risk;
* or did something which was unhelpful or upsetting to you or someone you know..
If you're not sure if you can make a complaint, just call - we’d like to hear from you. And you don't have to give your name.
POSITIVE OR HELPFUL FEEDBACK
On the other hand, you might be happy about our service or one of our staff. Or you might have some ideas about how to improve something. Just click on the Appreciation & Suggestions link below:
HOW TO MAKE A COMPLAINT
If you don't want to use this web form you're seeing now, you can contact us:
• DIRECTLY - call 6230 6999 or visit our office (3.01 Griffin Centre, 20 Genge Street, Civic) to speak to the person you want - the worker or their supervisor, or the Senior Manager.
• IN WRITING:
- write a note or complete a paper form at the EveryMan office, and put it in the COMPLAINTS AND FEEDBACK box
- ask the office for a worker's email address
- write a letter to us at GPO Box 1753 ACT 2601
WRITING TO THE BOARD OF DIRECTORS
If you prefer, write directly to EveryMan's Board - make sure to address your letter like this:
CONFIDENTIAL – OPEN ADDRESSEE ONLY
Board of Directors,
EveryMan Australia Inc
GPO Box 1753
CANBERRA ACT 2601
Please note: if you don't mark your letter 'Confidential' it will be read by the Executive Director.
Completing this form
Completing this form
This form should take less than 5 minutes
Don't forget to click on the SUBMIT button at the end.
If you have a document or image on your computer which is related to this feedback, please upload it here.
You don't have to give your name or anything else in this section unless you want to. You can leave it all blank.
If you're making a complaint
on behalf of someone else (e.g. a service user, family member, worker from another agency), what's the other person's name?
What's your relationship to the other person?
Does the other person know you're making this complaint?
Remember - you don't have to give us any personal information about you in this section.
Your mobile number
Please separate number into parts, e.g. 0400 222 333
Your landline number
Please separate number into parts, e.g. 6200 2222
Your email address
What happened that you'd like to complain about?
We'll start with things like the date and time, where it happened, and who was there, then you can tell us what actually happened.
The date and time it happened (your best guess is ok)
Where did it happen?
Who was there?
What happened that you would like to complain about?
What happened, your reactions, what you think about it, your suggestions etc
What are three main things you'd like to complain about?
if you haven't already mentioned them in what you've just written.
Following up your complaint
Would you like us to contact you and let you know what we're doing with your complaint?
Yes - by phone
Yes - by email
Would you like us to contact you in another way?
Who would you prefer to contact you?
If you said no
please let us know why.
Suggestions for improvement
Do you have any comments or suggestions about improving this form or our complaints procedures?
Send me a copy of my responses
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