The School is committed to effective complaints handling and values feedback through complaints. Complaints will be taken seriously and dealt with appropriately. Where complaints involve criticisms or allegations against other staff, students, parents or volunteers the principles of Procedural Fairness will apply. Complaints will be dealt with in a timely manner with an appropriate degree of urgency and the complainant is kept informed throughout the process. Complaints will be dealt with in an objective and unbiased manner. Personal information related to complaints will be confidential. Opportunities for further review of the complaint will be made available to the complainant and respondent if they have provided their details. Anonymous complaints will be examined but any actions taken may be limited. Should you have any questions, please contact your Regional Principal.