We thank you for your business, on occasions, items tendered to us for delivery are delayed or misplaced, we apologize for the inconvenience caused and would like to provide you with tools that will help us resolve your situation faster.

This form is to be used by customers wishing to report MISSING baggage or cargo items.

BAGGAGE is considered items tendered by a passenger to the airline at the time of check-in. It could be regular baggage as part of the free baggage allowance or excess baggage, they are both equally considered as baggage.

CARGO is considered items tendered by a customer to the airline AT ONE OF THE CARGO RECEIVING LOCATIONS and where an air waybill is created for the item to be shipped.

All reports are first reviewed within 2 business days and the investigation to locate the delayed item may take up to 15 working days before they are deemed missing or lost.

Once your report is opened for review, you will receive an automated message which will include a FILE NUMBER for your reference.

ALL FIELDS MARKED WITH AN ASTERISK (*) ARE MANDATORY. Please fill out this form as accurately as possible to avoid further delays in the processing of your report.



This is a mandatory section that applies to all submissions


Please include your full name (First Name, Last Name)


We need to reach out to you and email is the preferred method. Please include a private email address that you have access to on a regular basis.


In some instances, we will need to reach you by phone. Please include a phone number where we can reach you during standard office hours (9:00 am to 4:00 pm)


To help us serve you better, please indicate in what community you reside.


IMPORTANT: Please select if this is a baggage or cargo report, it is critical that you select the correct type in order for your report to be reviewed properly.

Baggage is considered items tendered by a passenger to the airline at the time of check-in. It could be regular baggage as part of the free baggage allowance or excess baggage which, they are both equally considered as baggage.

Cargo is considered items tendered by a customer to the airline AT ONE OF THE CARGO RECEIVING LOCATIONS and where an air waybill is created for the item to be shipped.



Please select what airline you used during your trip or to ship your cargo.



Fill this section accurately if you are reporting delayed baggage.

If your report is for cargo you are still required to fill out with "Not applicable" some mandatory fields in this section, see the notes on each question.



What is the name of the passenger that checked-in the delayed baggage?

NOTE: If this is a CARGO delay report, please type "Not applicable"



Please select the flight number where the passenger that is missing the baggage travelled on.

NOTE: If this is a CARGO delay report, please select "Not applicable"



NOTE: If this is a CARGO delay report, please leave blank


NOTE: If this is a CARGO delay report, please type "Not applicable"


Please select the airport where the baggage was checked-in at.

NOTE: If this is a CARGO delay report, please select "Not applicable"



Please select the final destination where the baggage was destined to.

NOTE: If this is a CARGO delay report, please select "Not applicable"



Please select the number of pieces that were checked-in by the passenger.

NOTE: If this is a CARGO delay report, please select "Not applicable"



How many pieces of BAGGAGE are missing?

NOTE: If this is a CARGO delay report, please select "Not applicable"



Type a brief description and details of the baggage missing, such as:

1. Type of item (suitcase, duffle bag, box, etc.)
2. Item color
3. Any markings or labels
4. Any other information that may help the team locate your item

**At this point is not necessary to include the content of the item(s) delayed**

NOTE: If this is a CARGO delay report, please type "Not applicable"



Fill this section accurately if you are reporting delayed cargo.

If your report is for baggage you are still required to fill out with "Not applicable" some mandatory fields in this section, see the notes on each question.



Please write the name of the person/company that tendered the cargo items for shipping (as it shows on the air waybill).

NOTE: If this is a BAGGAGE delay report, please type "Not applicable"



Please write the name of the person/company that is receiving the cargo (as it shows on the air waybill).

NOTE: If this is a BAGGAGE delay report, please type "Not applicable"



Please enter the air waybill number here WITHOUT the first numbers (632).

NOTE: If this is a BAGGAGE delay report, please type "Not applicable"



Please select the airport where the cargo was tendered to Perimeter (where the air waybill was created).

NOTE: If this is a BAGGAGE delay report, please select "Not applicable"



What was the date the air waybill was made?

NOTE: If this is a BAGGAGE delay report, please leave blank



Please select the airport where the cargo was shipped to (as written on the air waybill).

NOTE: If this is a BAGGAGE delay report, please select "Not applicable"



If you know it, what was the date the cargo was supposedly shipped to the destination?

NOTE: If this is a BAGGAGE delay report, please leave blank



How many cargo pieces are delayed?

NOTE: If this is a BAGGAGE delay report, please select "Not applicable"



Type a brief description and details of the CARGO missing, such as:

1. Type of item (cardboard box, toolbox, car part, suitcase, drink case, etc.)
2. Item description
3. Any markings or labels
4. Any other information that may help the team locate your item

**At this point is not necessary to include the content of the item(s) delayed**

NOTE: If this is a BAGGAGE delay report, please type "Not applicable"




If you would like to provide us with any additional information, feel free to attach a file here.

It could be a document, or a picture of the item.








Privacy Policy   |   Report Abuse
Your submission is being processed. Please do not close this browser window until complete.