Affiliate Link Issue Troubleshooting Form

For immediate help, please contact Provider Assistance Unit (PAU) (888 767 4670)

Tax ID

Without a Tax ID, we will not work this request.

Submitter's Name

Submitter's Email

Specific User Information

User First Name

User Last Name

OneHealthPort Login ID

If you do not have an ID, please register with OneHealthPort.

User Email

Without a valid email, we will not work this request

User Phone Number

Phone

Once your clinic has accessed the portal all referrals/auths will be sent digitally.

They will not be sent via FAX or US Mail. They must be accessed using the Inbasket in the Referral Request & Status tool. https://wa-provider.kaiserpermanente.org/static/pdf/provider/resources/referral-letters.pdf

Please confirm that you checked with your internal administrator for OHP and have been granted access to this Tax ID.

If you confirm, we will investigate further.

Yes

Error Message: User not associated with this Tax ID

If you have verified that your OHP administrator has given you access to this Tax ID, we will investigate further.

What browser(s) are you using?

For instance, Chrome, Microsoft Edge, Foxfire, Internet Explorer (IE). ChromeBook is not compatible with Affiliate Link. Please attempt to clear your browser cache.

Specific Issue

Please click any issue you are having problems with. If there is an appropriate Job Aid, it will be sent to you; otherwise, we will triage as necessary.

Error when accessing inbasket

We will investigate further. (FYI: non-contracted providers do not have access to the inbasket).

Cannot access referral order entry

We will investigate further. (FYI: non-contracted providers should use "Manual Exception Referral" for entering referral requests)

Cannot find CPT Code/Need Service Range Code Training

By clicking this box, we will automatically send you a Job Aid. Please review the service range topic and we will reach out to you to provide training.

Cannot find referral

Once you click this box, we will automatically send you a Job Aid.

Cannot locate provider in the "To Provider"/"Location" field

We will investigate this further.

Cannot view medical record/chart

By clicking this box, we will automatically send you a Job Aid.

Cannot find facility in the Facility Field

We will investigate this further.

Missing authorizing practitioner (from dropdown)

We will investigate this further.

Which REF template should I use?

By clicking this box, we will automatically send you a Job Aid.

Staff Training Requested

Detailed description of your issue

Date Submitted

mm/dd/yyyy

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