Hello, this is YOUR NAME, and I'm a team member with NAME OF AFFILIATE. May I speak with PATIENT OR CAREGIVER NAME?
It's been a couple of days since we began our service, and I wanted to check to see how you all are doing. Would you have a few minutes to answer a few questions regarding your/your loved one's care?
(Wait for answer. The way this sentence is worded will tell you if there were any major changes in the patient's condition.)
Pt/Caregiver unavailable: I'd like to be sure that you have our direct phone number if you need to reach us for any reason, you can call XXX-XXX-XXXX and reach a staff member that can assist.
Callback Requested: This is simply a courtesy call to check in on you. If you need us for anything please don't hesitate to reach out. We are available 7 days a week day or night at: XXX-XXX-XXXX.
Declines Participation: That's OK. Remember that we are here day and night and the care we provide is our top priority. If you need to reach us for any reason, you can call XXX-XXX-XXXX and reach a staff member that can assist.
Patient has passed: I’m sorry for your loss. Would you or any family member would like additional support?