Charlotte's Furniture Warranty Claim

Customer Name*

As it appears on your invoice.

Address*

Enter the physical address where the furniture is located. No P.O boxes.

Phone Number*

Phone

Not required, but is very helpful for claim management.

Start Date*

Please select todays date.

Furniture Info

Delivery Date*

If you're not sure of the exact date you received your furniture, please provide your best estimate.

Manufacturer

If you're not sure, or don't see your manufacturer, leave blank

Select or enter value

Description of Damage*

Please provide a detailed description of the issue/damage. Be as thorough as possible trying to include info such as: Where on the furniture is the damage? How long has the issue been present? Did it present suddenly, or has it gradually gotten worse? What do you see, hear or feel that indicates an issue?

Photos of damage/issue

Submitting the proper photos of your issue is very important to processing your claim in a timely manner. Please ensure that all photos are clear and not blurry. IMPORTANT: Please click HERE for examples/instructions for each photo required.

The following photos may be required for warranty claims. If possible, please include all.*

Picture of invoice
Picture of I.D. tag (usually includes model/style number and serial number)
Picture of entire piece of furniture
Close up of damaged area(s). (At least one photo that is close enough to see what the issue is, but feel free to add multiple photos if needed.)
OPTIONAL: Feel free to add a video of the issue if you feel like taking a picture doesn't properly illustrate the problem.

Drag and drop files here or

Check this box after verifying all info is correct*

Send me a copy of my responses

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