Warranty Request Form - Lighting Projects

Warranty Request Form - Lighting Projects

You may submit for up-to 3 warranty replacements per submittal.

Please use this form for all warranty claims.

Retrofit Electric offers the manufacturer's warranty for materials installed on our projects. In most cases this warranty is 5 years, but it does vary by product and project.

We can facilitate requesting the replacement components and in most cases can have the material shipped directly to you. (This process can take anywhere from a week to several months depending on the availability of materials) We will always do our best to get you the materials as soon as possible.

Labor is not included in the warranty and all replacement fixtures, drivers and ballasts must be installed by a licensed electrician. (We are not able to request additional replacements if the replacement material was installed incorrectly)

Most manufacturers don't charge shipping fees in regards to replacement materials but it does happen on occasion- If this is the case you will receive an invoice for the freight.

Please note all of the information required before starting this form, as you must complete the entire submittal at one time and can not save partially complete.

If you are not hiring TRC electricians to troubleshoot, be prepared to provide: Part # of defective product(s), Photos of defective(s)

Before trying to complete this form, I would like my scope of work sent to me so I may review it.*

Yes - I will submit another request once I know more.

No - I understand the scope and am certain these products were installed as part of the project and would like to proceed.

First and Last Name*

Please enter your first and last name, as the person submitting this form.

Phone #*

Please enter your phone #, as the person submitting this form.

Phone

Your Email*

Please enter your email as the person submitting this form

Company Name*

If you know your TRC Customer #, please enter here:

Address of Original Installation*

Approximate Installation Date*

Please take this opportunity to walk your facility and see if there are additional failures.

Once the form is completed someone from TRC will confirm whether we have started a ticket for this request or whether we are missing required information. We can not assist with your warranty request without part #s. (unless you are hiring our team to come onsite and troubleshoot)

I understand I may have to return faulty products for testing*

In most cases, the manufacturer will want the faulty fixture/lamps/drivers sent back to them so that they can do testing to see why it has failed. It is your responsibility to ship the faulty items back to the manufacturer within a timely manner, unless you hire Retrofit Electric for the service.

If Retrofit Electric is hired to troubleshoot, we will ship these products on your behalf. **While freight is typically covered, there are exceptions. There may be some instances where you receive a freight invoice.

Yes

I understand that if I do not return the faulty product (if requested), I may be billed for the replacement.*

TRC will notify you if your faulty product needs to be shipped to the manufacturer. Please inquire prior to discarding of these items to ensure you do NOT need to return them.

Yes

Would you like to hire Retrofit Electric to handle the troubleshooting for your warranty issue?*

Yes - I'll pay Retrofit Electric T&M rates for the time spent assessing the issue for replacements

No - I'm willing to provide all the necessary information to receive warranty products.

This is an Electrical Project - We need to handle a 1-year warranty on labor and materials, so plan on getting an electrician on site.

Please list the hours you are available for our electrician to service your request*

example: 7am-4pm, except for 11:30-12:30, etc.

Describe the Location of this outage*

Please be specific in this description.

Please choose from the drop-down to best describe the condition of the outage*

Please enter the # of lamps you need for replacement

How long has this fixture not been working properly?

Do you have additional fixtures out?

Yes

Describe the Location of this outage

Please choose from the drop-down to best describe the condition of the outage

Please enter the # of lamps you need for replacement

How long has this fixture not been working properly?

Do you have additional fixtures out?

Yes

Describe the location of this outage

*note that this is the final entry you'll be able to make on this form. If you have additional requests, you can submit an additional form.

Please choose from the drop-down to best describe the condition of the outage

Please enter the # of lamps you need for replacement

How long has this fixture not been working properly?

Photos of Failures

**Please note: A Photo or Part # are required to process your request, unless hiring TRC to troubleshoot. If not included in your submittal, we can not assist with your replacement product. Examples of Product Photos Here. **You must right click this link and choose to open in a new tab or you will lose your previous entries

If you had lamps that have failed, please check here to indicate photos have been attached.*

If your photo(s) of the failed lamp(s) do not include the part #, please enter here:

If you had fixtures fail, please check here to indicate photos have been attached*

If your photo(s) of the failed fixture(s) do not include the part #, please enter below

File Upload*

Drag and drop files here or

If you have multiple outages, are they on the same circuit?

Not Applicable

Yes

Are any of the failed fixtures outdoors?*

Yes

Have you ruled out the photocell as the issue?

Yes

Are any of the failed fixtures on a timer?

Yes

Would you like to hire Retrofit Electric to install your replacement products?

Yes - I'll pay Retrofit Electric their standard T&M rates.

No - I have another means of installing the replacement product. Please just ship it to me.

First and Last Name - Service Contact*

Please provide the contact for our electrician.

Service contact Phone*

Please enter phone number for service contact.

Phone

Service Contact Email*

Please enter email address for service contact

Please enter your shipping address to receive replacements

To whose attention should the replacements be sent?

Do you have any additional electrical work you would like us to complete while we're out there for your warranty service?