NON-EMERGENCIES: SUBMIT THIS FORM

The following are examples of non-emergencies: locked out of the house, broken refrigerator, broken oven, broken dishwasher, climate control not working in mild temperature, and pest control.

EMERGENCIES:

FIRE: Dial 911.

HEATING REPAIR: Only an emergency if outside temperature below 40 degrees; otherwise wait until business hours.

CLOGGED TOILET OR DRAIN: Emergency. Call emergency numbers below.

BROKEN PIPE: Emergency. Turn off water valve to pipe or exterior water main and call emergency numbers below.

BROKEN DOOR KNOB LOCK OR WINDOW: Use temporary measures until normal business hours, then call office.

NO HOT WATER: Use temporary measures until normal business hours, then call office.

NO ELECTRICITY: Tenant should first call National Grid to confirm your bill has been paid and there is not a power outage. Tenant should also check electrical breakers to ensure a fuse has not been blown. Partial outages do not represent an emergency.

Emergency calls to office DURING normal business hours: (508) 228-4422. Our normal business hours are Monday through Friday from 8:00 am to 5:00 pm (excluding holidays).

Emergency calls AFTER normal business hours: (508) 901-9098. Please be mindful this alerts staff during their personal time. If you have not received a response within 15 minutes, please try again to ensure the correct information was received. We will respond as quickly as possible to situations that are emergencies.