Maintenance Request

NON-EMERGENCIES: SUBMIT THIS FORM

Non-Emergencies

Please use this form to report non-emergency maintenance issues, which will be addressed during regular business hours. Examples of non-emergencies include:

•    Locked out of the house

•    Broken refrigerator, oven, or dishwasher

•    Climate control not working during mild temperatures

•    Pest control concerns

Emergencies

If you experience a true emergency, please follow the guidance below:

•    Fire – Dial 911 immediately

•    Heating repair – Only considered an emergency if the outside temperature is below 40°F

•    Clogged toilet or drain – Emergency. Call the emergency number below

•    Broken pipe – Emergency. Shut off the water valve or main water line, then call the emergency number

•    Broken doorknob, lock, or window – Use temporary measures until business hours, then call the office

•    No hot water – Use temporary measures until business hours, then call the office

•    No electricity – First contact National Grid to confirm there is no outage or billing issue. Check your electrical panel for any tripped breakers. A full outage may be an emergency; a partial outage is not.

Emergency calls DURING normal business hours: (508) 228-4422. Our normal business hours are Monday through Friday from 8:00 am to 5:00 pm (excluding holidays).

Emergency calls AFTER normal business hours: (508) 901-9098. Please be mindful this alerts staff during their personal time. If you have not received a response within 15 minutes, please try again to ensure the correct information was received. We will respond as quickly as possible to situations that are emergencies.