Phoenix Return Material Request Form

Phoenix Return Material Request Form

Please fill out the Return Material Request Form with as much information as possible and always include the component serial number. Please fill out one form for each unique part. Once form has been submitted, you will receive an email response within three (3) business days with an RMA reference number and shipping instructions. If you have questions on submitting this form, please email serviceparts@phoenixmotorcars.com.

Date of Request

Customer name*

Select or enter value

Requester name

Requester Email

For non-Phoenix email addresses, enter below. Please separate multiple email addresses with commas.

VIN or SN*

Enter at least the last 8 digits of the Product Serial Number or a VIN for your vehicle.

Product Information

Please provide requested Product Information below.

Item Description*

Phoenix Part Number

Please enter part number if available

Item Serial #

Please enter component serial number if available.

Notes

Return Reason

Choose Return Reason Below from Drop Down Menu. ( Please provide a return reason or a brief description of failure and attach a copy of the Sales Order, Work Order or Warranty Claim below)

Part Return Type*

Please Select Return Type

Select or enter value

Return Reason*

Provide Brief Failure Description or Reason for Return if Part is Non-Defective

Work Order #

Please provide Work Order or Warranty Claim #

Sales Order #

Please Provide Sales Order #

Pick Up Location Information

Pick Up Location Name*

Street Address*

City*

State/ Province*

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Zip*

Contact Person*

Enter the shipping contact person

Contact Phone*

Enter the shipping contact phone number

Contact E-Mail*

Enter the shipping contact email address if different from Requester above.

Pick Up Hours*

Please Provide Days and Hours That Contact Person Will be Available to Facilitate Pick Up

Special Instructions

Include any special shipping instructions.

Shipping Container Information

Length*

Width*

Height*

Weight*

Please provide estimated weight.

Type Of Container

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File Upload

Upload related documents, work orders, pictures, etc.

Drag and drop files here or

Send me a copy of my responses

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