DCF Long-Term Care Program Inquiry and Institutional Care Program URL

Thank you for contacting the Department of Children and Families’ Long-term Care team. This form has been set up for providers to send inquiries on cases related to:

•    Incorrect patient liability or responsibility

•    Missing Medicaid coverage

•    Incorrect benefit type approved

•    Request a reuse for cases between 30-60 days from initial application date

•    Review of cases closed or denied in error before 60 days from initial

    application date

As a reminder:

• Inquiries will be reviewed in the order of receipt, and each email

should be related to one specific case.

• To submit verification documents or changes:

  1.  Online through MyAccess Account: https://www.myflorida.com/accessflorida/
  2. Faxing to 866-935-7119 (or other alternate DCF fax numbers you utilize already)
  3. Mailing to ACCESS Central Mail Center P.O. Box 1770 Ocala, FL 34478
  4. Calling the Customer Call Center at 850-300-4323 (reporting changes only)

URL Reminders

This URL is for specific inquiry reasons. Initial change requests, general case inquiry, Exparte requests, status update for Exparte request under day 10, hearing requests, and NOCA requests should utilize the normal process of calling the Customer Call Center, Online through the MyAccess Account, faxing or mailing requests.

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Please review the inquiry types for this URL in the text to left.

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