*NCRSwift Debt Review Dispute Questionnaire

The NCRSWIFT System will perform the following:

You will receive a Whatssap message to verify your submission - Do Not Ignore this message.
The dispute is logged directly to the NCR Complaints Department
A Complaints Official is assigned to your case.
The system shall perform automatic assessment of your case merit and eligibility for dispute
The NCR shall check the Dhs to establish debt review status and debt counsellor details.
The debt counsellor on record will be notified of the dispute to respond or resolve within 48 hours
Your will receive live updates of every step taken on your case.

If you need assistance completing the questionnaire, use any of the below channels to chat with a consultant:

Click this Link to ChatLive: CHATLIVE

Click this link for WhasApp: WHATSAPP

NCR Debt Review Dispute Questionnaire

IMPORTANT:

The dispute is logged directly to the NCR Complaints Department
You will receive a Whatssap message to verfify your submission - Do Not Ignore this message.
The system shall perform automatic assessment of your case merit and eligibility for dispute
The NCR shall check the Dhs to establish debt review status and debt counsellor details.
The debt counsellor on record will be notified of the dispute.
A Complaints Official is assigned to your case.
Your will receive live updates of every step taken on your case.

Dispute Type*

Select

Did You Voluntarily Apply for Debt Review?*

You can only be placed under debt review when you volunteer.

Select

Did You Consult With DC?*

To be placed under debt review you need to consult with a debt counsellor in person, not the office staff, reception or consultant.

Select

Did You Sign Form 16?*

Form 16 is a mandatory debt review application form, you cannot be placed under debt review if you did not sign this form

Select

How did you know about your Debt Review Listing?*

Select

How would you define your Debt Review Situation?*

Select

Title*

Select

FIRSTNAME*

SURNAME*

ID#*

Mobile*

Email Address*

Residential Address*

Full residential address including street name and city/town

What year did you apply or discover?*

DC Communication?*

Select

Did you submit a copy of your ID document*

Select

Did you submit your Proof of Income (Payslip)*

Proof of income is required to assess your financial circumstance in order to qualify for debt review. Without it the debt counsellor cannot proceed with the debt review application.

Select

Did you submit you account statements?*

Select

Did you receive the repayment proposal?*

Select

Did you receive supporting affidavit for court application?*

The debt counsellor should draft a supporting affidavit for your commissioning in order to submit the debt review application to court.

Select

Did You Receive the Court Order?*

All debt review applications are concluded with a court order to enforce the restructured payment arrangment.

The debt counsellor is obliged to relay the court order to you.

Select

Did you pay any fees to the Debt Counsellor?*

The debt counsellor charges a fee for the service rendered, this fee is collected by the appointed Payment Distribution Agent (PDA)

Select

How Much did You Pay?*

Select or enter value

How did you pay the Debt Counselling Service Fee*

Select

How do You Pay Your Accounts?*

Only accounts that were placed under debt review.

Select

Your Accounts Status*

Only accounts that were placed under debt review.

Select

Are you in possession of a Clearance Certifiate*

Select

Your Comment on your Debt Review*

Briefly let us know any information regarding your interaction with the debt counsellor, how you were placed under debt review and any action you have taken so far.

Please only mention interaction with the debt counsellor and not other parties like people you paid to get you out of debt review.

If you did not apply for debt review or sign any documents from a debt counsellor, just type "Never Applied for Debt Review"

Debt Review Dispute Affidavit Options*

Important!

An affidavit is required to initiate investigation into the alleged unlawful debt review placement or any violation of the regulations by the debt counsellor on record.
You have the option to draft your own affidavit or request the service of an affidavit specialist to draft a professional comprehensive and legally acceptable affidavit on your behalf.

PS: The Affidavit must clearly state valid facts of non-compliance with specific Section 86 regulations, processes and procedures.

We strongly encourage using a specialist or legal practitioner who is conversant with Section 86 of the NCA.

You can use the service of our selected debt review affidavit specialists
If you do not supply affidavit in 10 days, your file will be deleted.
Invalid affidavits will be rejected.

Click this link to view sample affidavit: {{Sample Affidavit}}

Select

File Upload

Important:

Please note that the Complaints Official cannot proceed with the investigation until you submit the Form29

Cick this link to dowload the prescribed dispute form Form29:
Save the completed form and upload it with you ID
You can updload any other documents related to the debt review.

In case you are unable to upload, you can email the form 29, your ID and any documents to docs@ncrswift.org.za

Drag and drop files here or

Send me a copy of my responses

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