Primary.Health Client Support and Request Form

Primary.Health Client Support and Request Form

All support and general requests from Clients must be submitted through this form. Once you submit a request, you will receive automatic updates on its status all the way through to resolution or delivery of services. A Client Success team member will be assigned to your request and will work to ensure its resolved in a timely manner.

If you have an urgent issue, please check the box stating this is URGENT. This is typically reserved for major system malfunctions, such as the system not allowing steps to be bypassed. You can also contact our call center at 1-855-970-3223.

Most Common Form Request Types

Product Feature Request - Request for new product features and changes. Subject to Product approval.
Data - Data and looker needs
New Service Configuration - New service type, device, or integration with a laboratory
Test Group Build - Request for a new template or test group to be configured
General: Technical Support - General questions and platform needs
Bug: Technical Issue - Platform error or glitch
Lab Order Issue - An issue with a lab integration or order

Response Timelines

Primary.Health aims to provide excellent customer service at all times. Once a ticket is submitted, you will hear from one of our team members within one business day.

Thank you for your ongoing partnership!

The Primary.Health Client Success Team

Client or Organization name*

Your name*

Please type your First and Last name.

Your email address*

All updates and responses will be sent back to this email

Request Type*

Select

Request Title*

Enter a brief title to summarize your request.

Overview of request*

Please include as much detail as possible to summarize your request.

Phone Number*

Please provide the best number to call you back.

Phone

Feature impacted*

Select

Data request type*

Select

Type of test group*

Select

Appointment Based or On-Demand Test Group*

Select

Link to your Primary.Health Test Group or Organization*

For a faster response, please provide a link to the current test group you need assistance with, or put N/A if unknown or unrelated to your request

Locations you will test at*

Slotting Numbers

Services utilized*

Select or enter value

Upload documentation, rosters, screenshots of errors, etc. to help provide details

This is submitted securely through encryption so roster imports with PHI is acceptable

Drag and drop files here or

Check here if this request is URGENT

Send me a copy of my responses

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