Guest Accommodation Request Form

Guest Accommodation Request Form

Guest Accommodation Request Form

Windstar’s mission is to offer an extraordinary sailing experience to every guest. To better accommodate guests with needs, please submit this form at the time of booking or no later than 30 days prior to sailing. If you request sign language interpreters, we need 60 days advance notice. Advance notice will allow us to try to arrange for your special requests because it becomes increasingly more difficult to make arrangements the closer the request comes to the sailing date.

We do not require specific details about your special needs or medical condition, but the more we know, the better we are able to facilitate arrangements to meet your special needs and requests.

The below information that you provide will assist us, as far as is reasonably possible, in arranging for your special needs and requests on your yacht vacation. We only share this information to the extent we need to provide you with the accommodations requested. Please see our Privacy Policy.

If you have any questions, you or your travel agent can contact us at (855) 888-7785 or contact our specially trained staff at the Access desk at accessdesk@windstarcruises.com. You can also review our Accessible Sailing web page on our website for more information. https://www.windstarcruises.com/accessibility/

Your Information

First Name*

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Last Name*

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Phone Number*

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Email Address*

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Country of Residence*

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Ship

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Select

Reservation Number

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Cabin Number

What type of cabin did you reserve?

Standard

Accessible

If you have booked an accessible cabin, please complete the below attestation so that we can ensure that accessible rooms are being reserved for those who need them.

ATTESTATION FOR GUESTS REQUESTING AN ACCESSIBLE SUITE: I attest that I have, or another person traveling in the same suite has, a recognized disability that alters a major life function and requires the features provided in the accessible suite that I have booked. Windstar reserves the right to take appropriate action if someone has misrepresented their need for an accessible suite and has reserved or purchased a fare for such a suite. Action may include but is not limited to removal from the suite to a non-accessible accommodation, which may include a downgrade in accommodations, or denial of boarding.

Should the features in the suite you selected not accommodate your needs, please contact us as soon as possible.

Do you require an accessible cabin?

Please check this box if you require an accessible cabin. Note that only the following ships have accessible cabins: Star Breeze, Star Legend, Star Pride, Star Seeker

Sailing Date*

Click or tap to select date

Let us know how we can assist you

Medication

Are you bringing medication?

Yes

No

Does your medication need to be refrigerated?

Yes

No

What medication will you be bringing?

Do you need a Sharps container?

Yes

No

Mobility

Our standard cabins have a 26” entry doorway. Guests should bring their own wheelchair/scooter that does not exceed 26” in width to comfortably navigate around the ship. Windstar is unable to provide the use of a wheelchair onboard. Equipment must be stored and batteries recharged in your cabin. For safety reasons, equipment cannot be stored in the corridors. Segways® can only be used off the ship and must be stored in your cabin. Due to safety regulations, Windstar cannot accept any wet cell or acid-battery powered mobility devices.

Will you use a mobility device (wheelchair, scooter, walker, etc.)?

Yes

No

What mobility device will you be bringing?*

Please advise if you are bringing a wheelchair, rollator, scooter, etc.

I will bring a wheelchair, scooter, walker, etc.

Yes

No

Does your wheelchair or scooter fold?

Folds

Does not fold

Is your mobility device manual or electric?

Manual

Electric

If electric, what is tha battery type?*

Dry Cell

Gel Cell

Wet Cell

No Battery

Due to safety regulations, Windstar cannot accept any wet cell or acid-battery powered wheelchairs.

Mobility Device Width (inches)*

Wheelchair / Scooter / Walker / etc.

Mobility Device Length (inches)*

Wheelchair / Scooter / Walker / etc.

Mobility Device Height (inches)*

Wheelchair / Scooter / Walker / etc.

Mobility Device Weight (lbs.)*

Wheelchair / Scooter / Walker / etc.

Please note that our crew may carry mobility equipment up to 50 pounds. Equipment over 50 pounds may not be carried by crew due to liability concern in case of dropping or damaging equipment.

Do you need a wheelchair transfer with a lift from the airport to the pier?

Note that this service may not be available at your port, and may incur a service charge.

Yes

No

If Yes, what are the combined dimensions of the guest and device*

Height (inches)

Select

Are you able climb +/- 20 steps to board the ship?*

We do not have flat gangways or ramps. Guests should be prepared to climb approximately 20 stair steps to embark/debark the vessel.

Select or enter value

Will you have a mobility assistive device delivered to the pier?

We recommend you contact Scootaround or Special Needs At Sea for equipment rental. Please contact the Access Desk for additional information.

Yes

No

Accommodations

Do you need a raised toilet seat?

Yes

No

Do you need a commode chair?

Yes

No

Do you need a shower stool?

Yes

No

Please list your dietary needs:

Will you bring medical equipment to your suite (CIPAP, BIPAP, etc.)?

Yes

No

What type of medical equipment or supplies will be delivered?

Please note Windstar Cruises is unable to order medical equipment or supplies on your behalf.

Will you bring oxygen?

Windstar is not equipped to provide guests with oxygen services other than on an emergency basis. We recommend that for secure delivery, arrangements be made through Care Vacations/Scootaround at (888) 441-7575. If arrangements are made through another vendor, or if you are bringing your own oxygen, please note that staff and crew are not permitted to handle the oxygen and any oxygen equipment during the embarkation or debarkation process. In these cases, guests must be able to handle their own supplies and notify Windstar of the special and specific arrangements they are making. For safety reasons, we do not allow guests to bring liquid oxygen onboard our vessels.

Yes

No

Will you be performing home dialysis?

Select or enter value

Please contact AccessDesk@windstarcruises.com to discuss in detail.

Are you deaf or hard of hearing?

Services for Guests with hearing disabilities may include: captioned television and movies, room communication kits (if available), and scheduled American Sign Language interpretation for USA based sailings. Additionally, pad and paper are available when needed to communicate directly with Crew Members.

Would you like an orientation meeting after embarkation?

Yes

No

Would you like a one-on-one muster drill?

Yes

No

Would you like captioned movies?

Yes

No

I request an interpreter for select shipboard activities

ASL interpreters are based on availability and we require advanced notice of at least 30 days to arrange accommodations.

Yes

No

Are you blind or sight impaired?

Services for Guests with visual disabilities may include: audio described movies. Additionally, Crew Members can assist with reading menus, price tags and other forms of Guest information.

Would you like an orientation meeting after embarkation?

Yes

No

Would you like a one-on-one muster drill?

Yes

No

Will you bring a service animal (dog)?

Yes

No

Medical Allergies

Do you have any Medical Allergies Windstar Cruises should be aware of?

Yes

No

What Medical Allergies should we be aware of?

Misc. Allergies

Do you have any other Allergies Windstar Cruises

Select or enter value

What allergies should we be aware of?

Other Medical Status

Are you Pregnant?

Yes

No

We can only accommodate guests that will be less than 24 weeks pregnant by the end of the cruise without letter from physician.

Please list your Medical Condition

For your convenience, you may attach any document you wish to provide to us.

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Signature

Signed Date

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