CX AI

Customer Experience (CX) Artificial Intelligence (AI) software augments contact center environments by providing advanced self-service options for customers, virtual assistants for human agents, and the ability to derive business insights from recorded customer conversation transcripts.


The ROI of CX AI is derived from benefits such as self-service containment of repeatable interactions, lower customer wait times, lower interaction Average Handle Time (AHT), improved agent productivity (and satisfaction), and increased customer satisfaction (CSAT) and Net Promotor Score (NPS) results.

Virtual Agents (bots) can provide customers with self-service options. Virtual Assistants help human agents retrieve information and generate responses. Post-interaction analytics help to derive business insights from recorded customer conversations.

Virtual agents (bots) can address high-volume, frequently-asked interactions to provide faster customer service and reduce hold times.

Do you support customers in languages other than English, and need a virtual agent to provide service in different languages?

Virtual Assistants help agents become super agents by retrieving information in a timely manner as well as providing next-best-action guidance.

AI solutions are ideal for identifying patterns in customer/agent conversations. These patterns can illuminate positive agent behavior to replicate, poor behavior to fix, as well as business insights valuable to other departments.

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