In making this formal request for an Audience Answers Snapshot survey the applicant agrees to accept the following conditions:
NPO Clients
Effective from 1st April, 2024, our packages will not include an 'Illuminate Ready CSV'. To ensure seamless data transformation for your reporting to Arts Council England via Illuminate, please opt for the "quarterly Illuminate transformation" when placing your survey order. If you do not select this option, you will need to transform the data yourself.
Delivery
Once you have signed and returned this agreement and one of our team have confirmed the information above is correct, it will take up to 10 working days to create your survey. We require this signed agreement before any work on your survey can begin. If you need your survey in fewer than 10 working days, we may be able to fulfill this, subject to capacity of our team, and the following charges: Within 5 working days: £50+ VAT rush fee Within 2 working days: £100+ VAT rush fee
Amends
You will receive a link to your survey in preview form, within the timescale outlined above. One set of amends, based on this preview, is included in the Snapshot package. Any subsequent amends required after a second survey preview is provided, will be charged at £100+ VAT per new preview provided.
We will confirm receipt of requests for amends as soon as possible and will complete amends within 3 working days from sending this confirmation.
Finalising your survey
Once any amends are complete and you have approved your survey in writing, we will publish the survey and provide a final link which you can use for collection of responses.
No further amends are possible after this point; any subsequent changes represent a new survey set up and will be charged accordingly.
PLEASE TICK THE BOX BELOW TO ACCEPT THESE TERMS AND CONDITIONS.
I accept the Terms & Conditions