Complaints Form

Complaints Form

Our Commitment to you

We aim to provide excellent service to all customers across the Armagh City, Banbridge and Craigavon Borough Council.

However, there may be times when you feel that our service has fallen below the standard you expect. If something goes wrong or you are dissatisfied with our service, please tell us and we will do our best to resolve the matter as quickly as possible. We will tell you what went wrong, why, and what we intend to do in future to prevent it from happening again.

We log every complaint we receive. This information helps us to continually improve our service. Any information you provide will not be disclosed and will be stored in line with data protection legislation.

This form is available in alternative formats on request by contacting the Customer Relations Office.

Telephone 0300 0300 900

Email complaints@armaghbanbridgecraigavon.gov.uk

For a full copy of our complaints procedure, please go to: www.armaghbanbridgecraigavon.gov.uk/contact-us

Your details

The following details will help us to investigate your complaint fully and allow us to keep you informed about what we are doing about it.

About you*

Please select from the dropdown list. Are you:

Select

Name*

Address Line 1*

House or flat number / name

Address Line 2*

Address Line 3

Town / City*

Postcode*

Daytime contact number*

Please do not include the first 0

Phone

Email address*

Preferred method of communication

Letter

Telephone

Are you acting on behalf of someone?

Yes

Permitted Person Name

Permitted Person Address 1

Permitted Person Address 2

Permitted Person Address 3

Permitted Person Address 4

Permitted Person Postcode

Permitted Person Tel. No.

Please do not include the first 0

Phone

Permitted Person Email Address

Your complaint

Type of Complaint*

Please select the type of complaint from the dropdown list

Please select

Details of Complaint*

Please tell us how we can put matters right

Privacy Notice

Please be aware, when you submit information to us, we collect it for the purposes of the management of complaints. This information may then be passed to other departments within Council or to the Northern Ireland Public Services Ombudsman for the purposes of investigation and to improve the level of service we provide. We will keep personal information contained in complaint files in line with our retention and disposal policy.

Send me a copy of my responses

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