Please let us know how critical this is.
The latest cineXtools software can be downloaded here:

Country, City

The iLok account associated with this cineXtools license

e.g., cineXtools Pro etc...
The software version is found in the About menu.

Please include any additional information that can help us help you.
e.g. The module or tab you are working in, codec, format, frame rate, wrapper, closed caption, file source, storage, etc...

Upload relevant screen shots, etc., to expedite your support request.
A short sample file that exhibits the issue can also be extremely helpful however, large files cannot be uploaded here. If you have a cloud account such as Dropbox, WeTransfer, Signiant, FTP, etc., please include a link to the file with your question. If you need us to designate a upload location, please include that request.

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