Please let us know how critical this is.
The latest cineXtools software can be downloaded here:
I just need the latest software for my system
Please contact me when an answer is available
Its important but not critical - Email is fine
I'm in the middle of a production. Please contact me ASAP!
Where are you located
Please contact me by:
Contact Phone Number
The iLok account associated with this cineXtools license
cineXtools Version and Build Number
e.g., cineXtools Pro 126.96.36.199 etc...
The software version is found in the About menu.
Please include any additional information that can help us help you.
e.g. The module or tab you are working in, codec, format, frame rate, wrapper, closed caption, file source, storage, etc...
Upload relevant screen shots, etc., to expedite your support request.
A short sample file that exhibits the issue can also be extremely helpful however, large files cannot be uploaded here. If you have a cloud account such as Dropbox, WeTransfer, Signiant, FTP, etc., please include a link to the file with your question. If you need us to designate a upload location, please include that request.
Send me a copy of my responses
Your submission is being processed. Please do not close this browser window until complete.