Online Ticket Cancellation Request Form

We want to make it as easy as possible for our guests to cancel online ticket reservations that they have booked at Massanutten. Please complete this form and an agent will process your request at quickly as possible. This form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time. Lodging cancellations cannot be requested using this form, please call 540.289.4952.

Name on Itinerary*

Itinerary Number(s)*

Email Address*

Phone Number*

Activities to be Cancelled*

Select all that are applicable.

Select

Ticket(s) to Cancel*

Please specify date, session, ticket type, and number of tickets where applicable.

Have you booked new tickets for another date/time?*

Select or enter value

Additional Notes

Cancellation Policy

Please be aware that a cancellation fee may be charged in accordance with our cancellation policy. Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time. Lodging cancellations cannot be requested using this form, please call 540.289.4952.

Learning Center Cancellation Policy

Snow sports lessons booked after 2.9.23 may be cancelled or modified, as availability allows, up to 24 hours in advance of the lesson. Lessons cancelled within 24 hours of the lesson time will only receive a 50% refund for cancelled lessons. No refunds will be given for requests made after the start of the lesson. Lessons booked prior to 2.9.23 will follow the Resort activity & attraction cancellation policy.

Woodstone Meadows Stable & Petting Farm Cancellation Policy

Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of 50% of the itinerary total. No refunds will be given for no show tickets.

By checking this box I am indicating that I agree to the cancellation policy.*

Send me a copy of my responses

Privacy Notice|Report Abuse

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.