Eligible purchases made online via Shop.RushTruckCenters.com can be returned or exchanged in-store to the Parts Department of any Rush Truck Centers location in the United States. Purchases must meet the following conditions to be eligible for in-store return or exchange:

1. Must be packed in original manufacturer's box with no marking or labels on box.
2. Must be returned in new, resalable, and uninstalled condition.
3. Must be complete with instructions and all components provided by the manufacturer.
4. Core parts must be returned in their original box.
5. Returns and exchanges must be made within 30 days from the date of purchase.
6. Returns must be accompanied by the original invoice to be eligible for return.

Please Note:

• Part returns are subject to a 15% restocking fee.

• If you made the purchase using a credit card, you must bring the same credit card with you as well as one of the following forms of ID to make a return/exchange in-store: Driver’s License, State ID, Military ID, Permanent Resident Card, or Border Crossing Card.

• Refunds for credit card purchases will be credited back to the same credit card used on your original order.

• Refunds for cash, check or debit card payments will be issued via check.

Find Your Nearest Rush Truck Centers Location

Eligible purchases made online via Shop.RushTruckCenters.com and shipped via USPS, UPS or FedEx qualify for return shipping back to the Rush Truck Centers location the item was originally shipped from.

Customers are responsible for all shipping costs associated with the return.

Purchases must meet the following conditions to be eligible for in-store return or exchange:

1. Must be packed in original manufacturer's box with no marking or labels on box.
2. Must be returned in new, resalable, and uninstalled condition.
3. Must be complete with instructions and all components provided by the manufacturer.
4. Core parts must be returned in their original box.
5. Returns must be made within 30 days from the date of purchase.
6. Returns must be accompanied by the original invoice to be eligible for return.
7. Only items that were ordered online and shipped via USPS, UPS or FedEx qualify for return shipping.

Please Note:

• Part returns are subject to a 15% restocking fee.

• Refunds for credit card purchases will be credited back to the same credit card used on your original order. Refunds for cash, check or debit card payments will be issued via check.

• Shipping and handling charges from the original online purchase are not refundable unless the return is due to an error on Rush Truck Centers’ part.

If the item returned does not qualify for return processing, a Rush Truck Centers team member will contact the customer for next steps.

Contact our RushCare Customer Support Team by calling us at 855-787-4223 or emailing us at RushCare@RushEnterprises.com.