Supplier Award Nomination Customer Service Award

Supplier Award Nomination

Customer Service Award

Nominator Information:

Your name:*

Your email:*

Your phone:*

Supplier Nominee Information

Name of supplier being nominated:*

Supplier Contact Person Name:*

Supplier Contact Email:*

Supplier Contact Phone:*

Customer Service Award:

Recognizing Suppliers that go above and beyond to provide professional, responsive and proactive service to Iowa State University. Suppliers must demonstrate their ability and willingness to: consistently provide high level customer service to Iowa State University, maintain and foster relationships with Iowa State University (including key stakeholders), and align their internal resources with Iowa State University needs.

Customer Service Award Eligibility Requirement:

Must be a current Iowa State University contracted Supplier with a 2 year or greater working relationship with Iowa State University.

Does the Supplier meet the eligibility requirement for this award?*

Select

Unfortunately, it does not appear that this supplier meets the eligibility requirement for this award, please visit https://supplier.procurement.iastate.edu/additional-info/supplier-award-program to see if there is another Supplier Award they may be eligible for.

Briefly describe the project or service that was provided to Iowa State University so that someone unfamiliar with the project would understand the scope or impact.*

Please rank the Supplier on providing a dedicated account representative(s) that are responsive to inquiries for a majority of the working relationship.*

Select

Please describe an interaction with your point of contact that demonstrates why you chose this ranking.*

Please describe how supplier provides expertise in products or services provided referencing specific example(s).*

Please provide example(s) to describe or highlight how the Supplier provided professional, responsive, proactive service to Iowa State:*

Please rank the Supplier on their ability to respond to requests and resolve issues in a timely manner.*

Select

Please describe a request and the average response time that demonstrates why you chose that ranking.*

Please describe how supplier provides expertise in products or services provided referencing specific example(s).*

Please describe how the Supplier maintains and makes efforts to foster relationships with Iowa State University and key stakeholders (these may include procurement, contract users, shoppers, etc.), referencing specific examples*

Are you an ISU Employee?*

Select or enter value

What department(s) or unit(s) did you work with in 2023?

Departments/Units*

Contact in Department/Unit*

Required Letter of Support (limit is 30 mg)

Attach a letter of support from your Iowa State University contact named on this form. The letter of support should highlight the criteria being evaluated for this award.

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